Webmail - HELP with how to create

HCL Domino Domino Forum
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I have a help desk database that will be accessed via the web. How do I create a link so that when my users type “help desk” in the url, the application launches.

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Subject: Webmail - HELP with how to create

I don’t understand your question.

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Subject: RE: Webmail - HELP with how to create

I bought a help desk application, Now I can use the application via lotus notes. All the users have the database on the workspace. I want to change the way the application is being accessed from via lotus notes to web. The path to the application on the domino server is test.on.server.com/link/on/helpdesk.nsf

How do I get the helpdesk to launch using www.helpdesk.com

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Subject: RE: Webmail - HELP with how to create

You just need to create an hosts or DNS entry for helpdesk, which equals to the IP number of your server, and you need to make the helpdesk.nsf application the front page of your server too.The users can then enter simply: helpdesk

in their web browser and it opens your helpdesk application from the coorporate network.

You should not use www.helpdesk.com, as it would conflict with the existing internet domain. So I would just use short and easy names without www. and .com for intranet use, like helpdesk, sales, freetime, marketing, etc…, as you can’t register them on the public internet anyway, so they’re obviosly local network names.

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Subject: RE: Webmail - HELP with how to create

Thanks,

I will create the host entry but I do not know how to make helpdesk.nsf the front page of my server.

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Subject: RE: Webmail - HELP with how to create

If you can’t or don’t want to change your server’s current frontpage (which is specified in the server document), you could add some WebQueryOpen agent which

checks the URL and redirects to your database in case it’s http://helpdesk.

In the Form which opens by default when you open the server from a web browser,

you can put in the WebQueryOpen event something like:

@Command([ToolsRunMacro];“HomeAgent”);

And then create an database called HomeAgent which looks like:

Sub Initialize

Dim session As New NotesSession

Set doc=session.DocumentContext

servername=doc.Server_Name(0)

If servername="helpdesk" Then

doc.body="[" & "<script>location.href=""/directory/helpdesk.nsf"";</script>]"

End If

End Sub

You also need a hidden field named Server_Name (Text, Computed for Display,

Value: Server_Name) on the Form, and a field called “Body” which is visible.