Webmail does not load mail file (page cant be displayed)

HCL Domino Domino Forum
1

im having a problem with my webmail.

when people go to the website address http://webmail.mydomain.com they are prompt with the screen for the username and password.

it then acts as if its going to load but then goes to page cannot be displayed.

the website address becomes http://webmail2.mydomain.com/mail/usnername.nsf

does anybody know why it cant load or find the mail files.

appreciate any help i can get.

and thanks in advance.

2

Subject: Webmail does not load mail file (page cant be displayed)

Have the same problem. To access webmail we do use a redirect, worked fine 'til upgraded server to 6.5.5, now redirect URL is no longer reflecting port that HTTP requests are redicrected to (we do not connect to port 80) example URLs below:http://webmail.server:portnumber/iwaredir.nsf?OpenDatabase

After authenticating the URL changes to

http://webmail.server/mail/mymail.nsf/

prior to upgrade redirect went to proper location

http://webmail.server:portnumber/mail/mymail.nsf

There were no changes to the login forms or mappings. I can still access my account using:

http://webmail.server:portnumber/mail/mymail.nsf

Redirection type under server setup is dynamic so URL should stay the same as it did prior to upgrading. Backing out the update is not an option.

3

Subject: RE: Webmail does not load mail file (page cant be displayed)

Problem is unique to 6.5.5, dynamic redirect only works if using default HTTP port. Resolution: change redirect from dynamic to fixed.

relates to known problem - SPRHSA06KVPLY

4

Subject: Webmail does not load mail file (page cant be displayed)

Have you checked the basics ?1. Make sure http task is enabled on the server

  1. If you have a notes client, try to open his mail file using his ID. Can it be opened ?

Regards

Tinus

5

Subject: RE: Webmail does not load mail file (page cant be displayed)

the notes client works with no problems, even from outside the local network. the HTTP service is running. i can get a login screen from the browser its just after you log in, it says loading mail file then goes to page can not be displayed.

mail client is using the inotes template.

6

Subject: RE: Webmail does not load mail file (page cant be displayed)

OK, some follow up questions then.1. Did you use redirection to determine the mail file or do you manually typ in the url. If you use redirection, try calling the mail database url directly.

  1. Check the url, make sure that it specified the correct path and filename

  2. Does this happen to all users with iNotes template or only to some ?

  3. If you have other database on the same server (application / mail using other template), try open them on the browser. Do they prompt you with the same error ?

  4. Did you use http or https ?

Regards

Tinus

7

Subject: RE: Webmail does not load mail file (page cant be displayed)

sorry for the delay. to answer your questions we are using redirction, and using http.

for example i would go to http://webmail.mydomain.com log in then it would redirect me to the following url http://webmail.mydomain.com/mail/usersname.nsf then go to page can not be displayed.

this is doing this for every user in the domino directory.

8

Subject: RE: Webmail does not load mail file (page cant be displayed)

OK then, have you tried the following ?1. Goto http://webmail.mydomain.com/mail/usersname.nsf. After the Login Screen, does it still display page not found ?

Do you have any application on that server that does’t require authentication ? If so, can you view it on web browser ? Try http://webmail.mydomain.com/homepage.nsf. It should load the default welcome page (black page)

  1. Check your server’s log around the time you try to load the page, does it mention any error ?

  2. Try to restart the http task, does it load correctly ?

  3. Do you use Internet site documents ? Have you created a website document for webmail.mydomain.com ? Or do you default website document

Regards

Tinus