Hello,
I have one user who can’t log in to his web mail because the browser says "HTTP Web Server: Lotus Notes Exception - File does not exist ". The file DOES exist on the web server and the only way he can access his mail is if he types in the whole address: /mail/.
I checked the mail database’s ACL on the web server and it looks OK. What can I do?
Subject: Web mail error: HTTP Web Server: Lotus Notes Exception - File does not exist - but the file DOES exist!
What URL is the user using that doesn’t work? Obviously it isn’t the direct URL of his mail file, since you said that that works.
Looking at that URL, you should find a DB that is a redirector, it redirects users to their actual mail files, so they don’t have to remember the complete URL. Check that this DB actually exists, or compare the URL to what other users are using.
/Peter
Subject: RE: Web mail error: HTTP Web Server: Lotus Notes Exception - File does not exist - but the file DOES exist!
Hello Peter,
The URL that doesn’t work for the user is wm.mydata.se. It works for the rest of us but not for him. I’ve checked that the db exists where all the other mail dbs are located in and it’s there. I thought that what might be the problem is that we misspelled his common name but the db name is his user name in Windows, and that part was correctly spelled from the beginning. I honestly don’t know what else to do 
Subject: RE: Web mail error: HTTP Web Server: Lotus Notes Exception - File does not exist - but the file DOES exist!
If you look in Internet Sites in the Domino Directory, what database is set as home page for wm.mydata.se? This should be the “mail jump”/redirect database.
/Peter
Subject: Web mail error: HTTP Web Server: Lotus Notes Exception - File does not exist - but the file DOES exist!
What kind of mail jump are you using to direct user’s to their mailboxes? Is the ACL of the mailjump db set to restrict access to some user’s/groups? If so that could be the point of failure with the user unable to access the jump in order to get redirected to their mail file.
Edited this response to remove suggestion on checking DB property “Do Not allow URL access” since that would prevent the mailbox from being opened via browser at all, not just at a specific web address.
Subject: RE: Web mail error: HTTP Web Server: Lotus Notes Exception - File does not exist - but the file DOES exist!
Nathan: what’s a mailjump and where do I find it? I’m sorry I’m fairly new at this. The db doesn’t have “do not allow URL access” checked.
Subject: Web mail error: HTTP Web Server: Lotus Notes Exception - File does not exist - but the file DOES exist!
Check the user’s person doc for the mailfile. Make sure that it includes the .nsf extension. The Router will deliver mail to it even if it doesn’t, but if a webmail redirector uses it to build a URL, the HTTP task won’t find it.
Subject: RE: Web mail error: HTTP Web Server: Lotus Notes Exception - File does not exist - but the file DOES exist!
Jerry: the person doc has the mail file as <mail db>.nsf. Thanks anyway.
Subject: RE: Web mail error: HTTP Web Server: Lotus Notes Exception - File does not exist - but the file DOES exist!
Really? That’s a problem; the server name should not be in the mailfile field. It should include a folder (normally “mail”) but not the servername. There’s a completely separate field for MailServer.
Subject: RE: Web mail error: HTTP Web Server: Lotus Notes Exception - File does not exist - but the file DOES exist!
I’m such a dumbass. Of course the path on the mail file is mail\db.nsf, not server name. Sorry.
Subject: RE: Web mail error: HTTP Web Server: Lotus Notes Exception - File does not exist - but the file DOES exist!
If you look at another user, one that doesn’t have this problem, does that user also have the mail file specified in the person doc with .nsf at the end? Is there any user (that it works for) that has the mail file specified with .nsf at the end?
Usually, the mail file name in the person doc is specified without .nsf, so any mail jump/redirect DB would have to append .nsf to make the redirect valid. Now, if it just appends .nsf at the end of the mail file name, this particular user would get something like mail/dbname.nsf.nsf. If this is the case, then you should remove the .nsf part from the mail file name in the person doc.
/Peter