Warning: Ignoring portion of document that uses a feature from another version of notes.
Two of our Notes Client user, are have this error message, when they are trying to open the “More” → “Preference” menu.
I have run the replace Design, Fixup, Compact & Updall, but still the same problem. Any solution for this.
Thank you…
Subject: mail template version vs client version
Make sure the mail template version and the client version are the same.
Subject: Mail Template
Yes, the mail template and the LN client are the same version.
Subject: customized or downgrade
First I would check to see if something in the mail template has been modified or customized. If so, try giving them the unmodified version of the mail template to see if that fixes it.
Second, check to see if there are any 3rd-party apps that are affecting Notes (AV, archiving, phone sync, etc.). Perhaps ones intended to work with Notes that worked fine on a previous version? Try removing or disabling those.
Lastly I would try downgrading the mail template without changing the Notes version.
If all of the above fail, I think you can justify calling support.