User not in directory

HCL Domino Domino Forum
1

Hello - I have a user who cannot send emails to people in his personal address book that are outside of our Notes domain. However, he can open up the contact and click the email address to create a new memo and this works OK.

It’s just when he tries to select them from his personal address book, the emails try to get delivered to our domain, not the domain/address that is listed in the contact. He always gets the user not in directory error.

I’ve verified the location document and it is OK.

Any ideas?

2

Subject: User not in directory

There is a field MailSystem in the doc that defines what type of email address it is by default it is set to NOTES

        • From the Document Design - - -

def := @If(MailSystem = “1”; “Lotus Notes”; MailSystem = “2”; “Lotus cc:Mail”;

               MailSystem = "3"; "Other"; MailSystem = "4"; "X.400 Mail";

               MailSystem = "5"; "Internet Mail"; MailSystem = "6"; "Fax"; "Lotus Notes");

It should be set to 5, yr user probably has it set to 1.

In the Document, click on the icon next to the email address, this allows u to set the correct value and thus the format.

Hope that helps.

3

Subject: RE: User not in directory

I have verified this and it still doesn’t work (set to Internet Mail). thanks.

4

Subject: RE: User not in directory

In the location document, Mail tab

There is a field for with text ‘Internet domain for Notes addresses when connecting directly to the Internet:’

Is it Blank

Also in the person document check the advanced tab for a similar field.

5

Subject: RE: User not in directory

Yazdi: thanks for the reply. Unfortunately, I’ve checked these fields and they are set correctly. I’ve compared location documents with another user who doesn’t have this problem and I don’t see any differences. I’ve even tried re-creating the personal nab, but still doesn’t work. Strange…