user forgot his password and client software was corrupted. So reinstall client software and try to configure the client mail using backup id. It displays a message after entering " user name not found in the domino directory." certifier id is ok. I can open his mailbos from server as well as from web browser. I think his backup id is corrupt. Is there any solutions if id is mismatched or lost?Can I configure his mail without his id file?
Pls response immediately.
Thanks in advance.
alam
Subject: User not found in the domino directory
Was the user recertified with a different certifier in the meanwhile? Compare the users hierarchical name in the ID and in the users person document in the Domino directory.Rgds, Dirk
Subject: RE: User not found in the domino directory
You can always, delete the person doc and any reference to the old name. Rename the mail file, then recreate the id, replace new mail file created with old one. Reload client and off the user goes. Make sure you replicate to all servers before recreating new id.
Saves time debugging.