User can't see old e-mails on her inbox

HCL Domino Domino Forum
1

Hello Everyone:

I have a strange problem. A user is unable to see her old e-mails on the inbox as soon as she opens and closes them they dissapear. They can be found on the all documents view but not on the inbox. If I log in as the administrator I can see on her inbox all the messages and also if I take her id and log on my computer using her id I can see all the messages. It seems to be something with her computer or the installation of notes. She got a new computer but I did not do the installation of notes. Any ideas or places where I can take a look to see how to solve the problem?

Thanks

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Subject: User can’t see old e-mails on her inbox.

In the blue action bar, click the “View All” button.

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Subject: RE: User can’t see old e-mails on her inbox.

I have done that and I can see that the view is refreshing but only the new e-mails show anyways.

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Subject: RE: User can’t see old e-mails on her inbox.

Remember the button is an ‘inverse’. When it is “Show All”, you are only looking at unread, and when it shows “Show Unread” it is showing all. I also had a user who couldn’t see the button, and had to use the menu item Actions → Show All/Unread to toggle it.

Have you rebuilt all the views (CTRL+SHIFT+F9)? Sometimes that’s what it takes.

Brian