User cannot read Document

Hi all,

I have a problem in Readers in my application.

I have 2 readers field in Application. I will update the readers field when user published the document.

I created a role [commonreaders] to a group users to let them access/read the document in this database.

In the document, user can choose to limit the user can read the document by enter the names list in AuthorizedReaders field.

After published, why individual user (in the AuthorizedReaders list) in the same organization can see the document, but user (in different organization) cannot see the document.

I already give reader access to them.

Only if I put the group name of all users that list in different organization name, they can see the document.

FYI, I use Common Name in the readers field.

Can somebody explain to me why they cannot see the doc ?

Subject: User cannot read Document

Hey

Try using the full name, not common name

i.e. @username

Subject: RE: User cannot read Document

Try to use below formula for your reader fields

@Name([CANONICALIZE];“FieldName”)

But make sure that “FieldName” has full name of the user.