Hi all I am facing a very irritating problem,in my one of the applications when i am assigning a call to some one it is giving me error “Unable to send mail,multiple matches found in names and address book”.This is with a particular user.
Subject: Unable to send mail,multiple names
Are you using the full heirarchical name of the user to send?
If there are 2 users with the same name, you need to to distinguish.
ie:
Joe Bloggs/Sales/ACME
Joe Bloggs/Marketing/ACME
If you try to email “Joe Bloggs” in script, you will get the message.
Mike
Subject: RE: Unable to send mail,multiple names
I am using the @name([CN] in the field which will take the name like “Joe Bloggs”.we have only single entry in domino for all the users, like “Joe Bloggs/acme”.How can i get rid of this problem.
Subject: RE: Unable to send mail,multiple names
When you say that this affects only one user, do you mean that one particular recipient address is the one that causes the problem OR do you mean that when one particular user executes the code, this problem occurs?
If the latter, check to see if the user has the same recipient entry in a personal address book.
Subject: RE: Unable to send mail,multiple names
If you create a new memo, type in “Joe Bloggs” in the To field and press F9, what documents do you get presented with?
There must be more than one document in the NAB otherwise the error message would not appear
Don’t forget to check your local NAB too!