Hi All Recently i have upgraded few clinets to ver 8 from ver 7 but the Domino server is on 7,I am having n no of applications,which are having workflows.On my certain approvals there is a mail send in Lotus Script.But i am getting the following error
“Unable to Send mail,multiple matches found in name and address book” on clicking the button.When i reinstalled the lotus client to 7 it works fine.Can some guide me what should i do for that.
Regards
Dali
Subject: “Unable to Send mail,multiple matches found in name and address book”
Hi @ Hima,I am surprised that the application which is working fine suddenly giving this type of error by only upgrading to a newer version. In my case there are hundred’s of application and dun know where common name is being used and where the abbreviated. Is it the only solution???
Subject: “Unable to Send mail,multiple matches found in name and address book”
Hello,
I bet you are trying to send email to a “not exactly” address. With upgrading the lookup of address is often more precise. So please check you address and correct it.
Regards,
Oswald
Subject: RE: “Unable to Send mail,multiple matches found in name and address book”
what address you are talking about.
Subject: RE: “Unable to Send mail,multiple matches found in name and address book”
The address that results in the error.
Furtermore it has been recommended by IBM to upgrade your servers first, then your clients. Not the other way around. Unexpected errors should happen.
Regards,
Oswald
Subject: RE: “Unable to Send mail,multiple matches found in name and address book”
Is there are any tricks to over come.
Subject: RE: “Unable to Send mail,multiple matches found in name and address book”
I dont now if my explanation below will help.
I dont know who made it, but once a Notes Administrator had created a new person, who has first, middle and surname.
Then, he deleted, I dont know why too, and created this same new user without first and last names only.
To the user, he gave the first ID file to login. Because there was some troubles from this action, he granted rights to access the new database with that first ID file.
So, the user had a name in ID file and another name in PAB.
Every time an application wants to send a mail to that user, this message appears.
I deleted both IDs, names.nsf entry and database and recreates another.
Subject: “Unable to Send mail,multiple matches found in name and address book”
Hi Dali…
I know that it is very very late response, but for this type of error, the below solution is correct …
The person name that you are fetching from the address book to send the mail; is not an abbreviated one.
Set the name to abbreviated, then the problem will be resolved.
Actually the problem occurs, while trying to fetch the person name from the address book, it is possbile that any of the last name, first name, short name …can be the same for many people.
So if you select the abbreviated person name, it resolves the issue.
This is how i resolved when i got the same error.
Hima