I have one user (office admin) who cannot accept/decline invites from a specific user (the boss) no matter what we try. Different client level, different PC, different user accepting/declining on her behalf. Nothing works.
The behavior: User receives an invite in her In Box and clicks accept/decline and the invite closes like normal, but no acceptance/rejection is sent to the chair. If you do accept/decline with comments you are never given a chance to provide any comments.
Has been happening for about a week or two (at least since noticed) but may go back farther.
ENV:____________________________________
Mail 8.5.2 Template with light customizations but nothing that touches invites
Is it one particular meeting, or any meeting received from the chair? I ask because if only a particular meeting is affected it may be a known issue. If that’s the case, you’ll need to open a PMR with IBM to work on it.
Check the invitee’s local names.nsf and see if there are any entries for the chair. If so, remove them.
Try deleting the invitee’s cache.ndk and renaming bookmarks.nsf.
If any customizations have been made to the mail template I would put both the chair and the invitee on an out-of-the-box IBM mail template and see if the issue is still reproducible.