Typeahead error

The error occurred when typing each letter in to , cc, or bcc field in new mail.

The error is:

‘TypeaheadQueueController.start’ has encountered a problem.

An internal error occurred during:

“TypeaheadQueueController.start”.

Details:

An internal error occurred during: “TypeaheadQueueController.start”

java.lang.NullPointerException

A PMR has also been submitted to IBM support but still no satisfying solution.

Really need a solution on this issue.

Thanks

Subject: Details …

Could you provide some more detail, such as …

Is it a specific name you are starting to type?

Does it start with any special characters?

How many users/machines are affected?

And any additional detailed information you think may be relevant

Subject: Type ahead error

Only one user is affected and contacts starting with certain character are affected by the error. I noticed that if I edit (refresh) the contacts that starting with character “a” for example, when I click “a” it shows the type ahead feature as it should be. Of course it will be a difficult work to edit more than 3000 contacts to solve the issue. Thank you.