Traveler wont start

I just upgraded my Domino server to 8.5. Everything works fine. Then I did a new install of Traveler (have never installed it before) and the install went fine. But when I try to load the Traveler task, the Domino screen returns:

Traveler::Addinmain: Can’t create Java VM

Any suggestions?

Subject: Recheck your installation

check if java is not blocked by any type of firewall.the recheck each step of your config! this is a good source:

http://publib.boulder.ibm.com/infocenter/domhelp/v8r0/index.jsp?topic=/com.ibm.help.lnt85.doc/Configuring_IBM_Lotus_Notes_Traveler_Server.html

is the vm customized on this server? install it with this instruction:

http://publib.boulder.ibm.com/infocenter/domhelp/v8r0/topic/com.ibm.help.lnt85.doc/Installing_with_system_JVM.html

i had the problem that the standard ‘servlet’ path was not created in the folder specified by the automatic html-config, so I’ve moved it there and it worked fine.

also the traveler.jar was not ion the dir specified in the notes.ini:

NTS_CLASSES=\traveler.jar

i’ve also removed the auto config by NTS_AUTO_CONFIG=false (messed up my internet config)

Subject: Traveler - can’t start JVM

We have one other customer report this issue. We are working with the Java team to try and resolve. It would actually be helpful if you have time to open a PMR so we can obtain system/memory settings etc to help get support from Java team.

In the meanwhile, try these work arounds to get it to start:

  1. Try increasing the System paging file size or set to “System Administered”. Restart the server and see if problem continues.

  2. Try lowering the memory available to Traveler by adding this setting in notes.ini file.

NTS_Java_Parms=-Xms96m -Xmx256m

Where -Xmx is the max memory and -Xms is the starting memory. Try adjusting -Xmx until Traveler starts. 96m 512m are the defaults for min and max.

Thanks for you time.

Subject: Still not working

Tried your various suggestions with no luck. Also downloaded the LotusTraveler8501-CF1.exe Cumulative Fix 1 file, but it wouldn’t install. It returned with “There is no Traveler currently installed”, which is false, of course.

Here are the NTS entries in the notes.ini file:

NTS_TEMPLATE_INSTALL=1

;NTS_AUTO_CONFIG=true

NTS_CLASSES=d:\lotus\domino\traveler.jar

NTS_Java_Parms=-Xms96m -Xmx256m

The paging file is maxed at 4096 gigs.

More suggestions? Do we need to install some particular version or flavor of Java?

Subject: Program path in notes.ini

We had the same problem running notes / traveler 9.0 on Ubuntu 12.04, and we tried variuos things. The solution in the end was the NotesProgram= line in notes.ini. By mistake, it seems some install program is putting in /opt/ibm/lotus/notes/90000/linuxx with 2 x’s at the end. Changing it to …/linux and traveler started.