I am getting this error with 1 of my users. It just started to happen. User can login fine to imail and sametime but Traveler will not sync. I have tried resetting his device with no luck and I setup myself on his phone and it worked.
FYI…there are no errors in the Activity Log but there are errors in the Error Log:
Basically the error says that it can’t open the database UsersMailFile.nsf which does exist.
I am also seeing this with the user: SEVERE PS-039
Subject: RE: Traveler - SEVERE PS-356 and PS-039
It sounds like the user has an ACL issue. The Traveler server id must have Manager (plus delete documents) access to the nsf file (the user’s mail database). Traveler will check all of this for you if you run the “show” tell command in the Domino console.tell traveler show
At the bottom of that output, you can see any error messages regarding Traveler’s access to the database.
Another possibility is that the HTTP user validation is different than this user’s validation when Traveler looks the user up in the names.nsf. This is quite rare, and the show tell command will give you an error if the user name is not unique.
The Activity file should contain the errors by default. The only way they wouldn’t be in the Activity file was if you had turned the activty level to OFF. The errors (anything marked “SEVERE”) should go into the Activity log as well as the Errors log.
SEVERE is a log level (meaning error). The PS-356 and PS-039 are thread names. They are not error codes. That just means the error occurred while running on those threads. More information on interpreting the log formats can be found in the troubleshooting guide:
http://www-1.ibm.com/support/docview.wss?&uid=swg21294566
The troubleshooting guide may also help you to identify the problem as it lists more things to try (in addition to the show tell command).