Traveler install problem

HCL Domino Domino Forum
1

I am having problems getting Traveler to run on my Domino 8.5 Server. Traveler appears to install, but when I run the server, I get errors that indicate that Traveler can’t open files. Here is an excerpt from the events log when starting the server:

11/09/2009 01:03:17 PM Traveler::AddInMain - Unable to read Maximum Memory Size from Server Document - setting to default size of 512MB.

11/09/2009 01:03:21 PM Lotus Traveler: Server starting…

11/09/2009 01:03:23 PM HTTP Server: Java Virtual Machine loaded

11/09/2009 01:03:23 PM HTTP Server: DSAPI Domino Off-Line Services HTTP extension Loaded successfully

11/09/2009 01:03:23 PM Servlet engine initialization was successful

11/09/2009 01:03:23 PM HTTP JVM: com.lotus.sync.servlet.TravelerServlet: init

11/09/2009 01:03:24 PM HTTP JVM: Traveler 8.5.0.2 Build 200910090945

11/09/2009 01:03:25 PM XSP Command Manager initialized

11/09/2009 01:03:39 PM HTTP Server: Started

11/09/2009 01:03:39 PM Notes Traveler: SEVERE *system failed to open mailbox db on CN=SMTP2/O=PRUCKA ENGINEERING

11/09/2009 01:03:39 PM Lotus Traveler: Server started.

When I try to access Traveler from my remote device, I also find that files can’t be opened.

I would really appreciate any help anyone can give.

2

Subject: RE: Traveler install problem

The first message “unable to read Max Mem” isn’t really a problem - Traveler will default to 512MB as max mem. If needed you can override by setting this in notes.ini:

NTS_Java_Parms=-Xms96m -Xmx512m

The second error having to do with the mail database probably means the Traveler server does not have access to the database. Try opening your mail DB on the server with the Notes Client and go to File → Application → Access Control and add an Entry for the Traveler server: servername/org and ensure it has manager access with delete.

If still having issues i recommend openening a Problem report so Traveler support can review the logs.