Hello all,
Does anyone know what the following error means in the Traveler client?
"Error (39): Settings update failed to be uploaded tot the server. It will
be reattempted next sync.
Device is up-to-date as of today at 08.35".
The strange part is, that the user one time can connect and the other time not. There is noting to see in the logs.
Thanks in advance,
Marco Janssen
Subject: Settings upload failing
The client stores a copy of its settings (mail filters, calendar filters, push type, logging levels, etc.) on the server in case the device ever needs to be restored after a hard reset. And, the server needs some of those settings (mainly the filter settings) to know how much data to send to the client.This error means that the client is not being able to store these settings on the server. The settings are communicated using the traveler servlet, so you can check the server logs for any errors and also check the client logs (you may want to increase your logging level on the client to High to see more detailed information).
If that doesn’t lead you to a resolution, you will need to create a problem report on the client and send that along with the server logs for Support to investigate.
Subject: Re:
Hello Robert,
Thanks for your reply.
I’ve already checked the logs, but couldn’t find any thing strange.
I now have a PMR running about the issue. Maybe they have an idea.
Marco Janssen
Subject: Error (39) - Traveler Error
Marco, Did you ever get a resolution to your PMR? I am having the same error.
Thanks
Subject: error 39
I have seeing the same, anyone has a solution?
Subject: Re: error 39
Marco, Did you ever get a resolution to your PMR ?
I’m having the same error after patch update
Subject: you need a patch
You can see:http://www-1.ibm.com/support/docview.wss?uid=swg24019529