I have just installed Lotus Traveler 8.5.1 on a Domino x64 8.5.1 server. I have installed the client on an IPhone and the AutoSync function doesn’t work. When you do a tell traveler show (User) it states that the Auto Sync function is disconnected.That explains why no new emails get pushed to the device, you have to go into the mail and manually refresh the inbox.
Has anyone experienced this?
Subject: RE: Traveler Auto Sync - Disconnected
This can happen for a few reasons:1. Make sure Fetch - Push is enabled on the device. You can always toggle it off and back on to try and get it to connect again.
If you have multiple networks (such as AT&T and WiFi) active, the Apple device will occasionally send the Push over the other network and won’t be able to reach the server. For example, if your server is inside your network and WiFi has access to it but AT&T does not, then you could get this problem.
If you have using self-signed certificates for SSL (and using SSL), then push may not work reliably. This was particularly true with OS 2.x on the Apple devices.
There could be a firewall blocking the messages. The push messages frequently have no body contents (HTTP POST), so if you have a firewall ignoring empty bodies, you could have this problem. The HTTP POST is to the same address as the sync and the syncs are working, so that part seems to be ok - it would have to be something specific to the push messages being blocked.
The user status is the right thing to check. The server does NOT persist the connectivity state between the server task being quit and loaded. Thus, all devices will show disconnected without a time until they connect for the first time after the sever task for Traveler is loaded. After that point, until the Traveler task is quit again, the state will always have a time associated with it. Thus, no time means it has not connected at all since the Traveler task was last started.