Traveler and iOS4 - Calendar issue

HCL Domino Domino Forum
1

The issue I am having with IOS 4 doesn’t seem to have been mentioned elsewhere, but is probably related to the Timeout issues.

Background: I have a MobileMe account and Traveler account on my iPhone (3G iOS 4) with both set up for Calenders and Mail. Contacts are MobileMe only.

When I open Calender app I briefly have the current information displayed. It then goes blank and the “spinner” appears in the menu bar. This keeps going until the phone goes to sleep.

It appears that the app is trying to get details at that point rather than updating over push.

It can be fixed by switching off Calenders under the Traveler account so is definitely tied to the Exchange issues.

Installing the new profile from Apple does not work.

Any sugestions?

2

Subject: RE: Traveler and iOS4 - Calendar issue

The new profile from Apple will only change the timeout in the syncing part. If it isn’t syncing something, the timeout won’t matter.

This sounds like a generic UI issue with iOS4 and the calendar. Often rebooting the phone (power off and power back on) will resolve some UI weirdness. You can also look at the server logs to see what it is doing during that time. Here is what I would try:

  1. Remove the Traveler account (profile or manual).

  2. Reboot the phone (power off and back on - not just the screen off and on).

  3. On the server, tell traveler log adduser FINEST

  4. Reinstall the Traveler account.

  5. Let the initial syncs happen.

  6. Note the time.

  7. Open calendar and see if you still have this weirdness.

  8. If you still have weirdness, collect the logs on the server.

  9. On the server, tell traveler log removeuser .

While I do not have a MobileMe account, I have setup other accounts so that I have multiple calendars merged in the UI. It certainly should work, but Traveler is not doing anything directly with it - we just send the one calendar that we know about and the device handles all the UI itself.

3

Subject: No improvement

I’ve tried the above and there is no improvement.

With Traveler calender switched on calender.app takes about a minute to start up with the spinner in the menu bar. With the single mobileme calender there is only a brief delay before start up.

Interesting with the Calender set to “On” the initial startup of the Calender.app is still slow - just no spinner is displayed in the menu bar. This may suggest the size of the calender is the problem.

4

Subject: Solution! (2 for one)

Right, I have 2 solutions to this.

  1. I have upgraded to an iPhone 4 and this works perfectly well on the same mail / calendar setup. I suspect the faster processor means the changes are not an issue.

  2. On the iPhone 3G. Digging around on the Apple support boards there is a thread relating to size of Exchange Calendars. I went through my Notes Calendar, deleting all the non-essential entries from the last 10 years. This gave a significant increase in speed - it still lags, but is usable.

Hope this helps