Traveler 8.5.2 doesn't work on iphone

HCL Domino Domino Forum
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Hello,I’ve just intalled lotus traveler 8.5.2,and I can’t make it work on iphone devices.

When i’m creating the Exchange account manually i get an error message saying that the verification of the account failed.But if i create it automatically ,by connecting to the server over a browser ,i can create the account but the synchronisation doesn’t succeed,when i try to check mails ,i get the error :cannot reach the server.

Any ideas??

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Subject: RE: Traveler 8.5.2 doesn’t work on iphone

  1. Whichever way you create the account on the device, it is going to make an HTTP OPTIONS (not GET or POST) request to the server. That request must make it to the server. If you have any proxies or Internet Site Documents, the OPTIONS request might be being handled by the proxy instead of the Traveler server or the OPTIONS command is not allowed.

  2. When you create the account manually, did you remember the /servlet/traveler in the server name (but not http:// at the beginning)?

  3. Manual account creation will assume HTTPS. If you are only running HTTP, then you will have to let the error happen, get to the end, and then update the account info to turn off SSL. The profile account creation should already have this set properly.

  4. Did you set the External URL on the Lotus Traveler tab in the server document? You should. If you have this set correctly, there is no need to customize the /data/traveler/config/client/Apple.xml file, so you could delete it and let it be recreated automatically when you start Traveler again from AppleTemplate.xml. If you haven’t customized it and it is based on the 852 version to start with, you shouldn’t have any issues with it.

  5. “tell http debug thread all” will turn on HTTP logs so that you can see the flows. If a command is not allowed, you would see it there. And, you could see the XML data that is sent to the device for the configuration to make sure it looks correct (/servlet/traveler and SSL true/false).

After that, you’ll need to open a PMR so that we can get the logs (including HTTP and “tell traveler systemdump”) and see what is setup incorrectly somewhere.