I’ve got a small handful of users with mobile devices (Treo, Blackberry, etc) who get mail while on the go using IMAP. They have inbox-only access, and the provider’s server (Verizon) polls our Domino IMAP service at regular intervals to check for new messages. This works fine for our current needs, and I’ll move to something with more capabilities some day when we have more than 3-5 users needing it.
The problem I’m having is that soft-delete is enabled on the mail files, yet if one of these mobile users deletes an email using the handheld device, the deleted message goes into the actual Trash bin. The Trash folder is hidden when SoftDelete is enabled, so these messages just pile up and are never removed from the database.
I created a simple formula-based, scheduled agent to purge the ($Trash) folder daily in hopes of preventing the problem with these hidden, deleted messages. However, the agent acts on the SoftDelete folder, even though I explicitly tell it to act on the ($Trash) folder.
Anyone know a way to have an agent purge the actual ($Trash) folder when SoftDelete is enabled? Or, is there a way to prevent IMAP from landing the messages in the ($Trash) to begin with? Is that function part of the IMAP service or the mail-folder design?
Thanks.