TLS with Exchange Server not working

We setup tls using the technotes and support and when we test tls inbound we received connected 0 messages received

When we test outbound to them we get connection

7/03/2008 08:54:37 AM [01B0:000A-10B4] SMTPClient: Attempting to Connect: Host Port 465, SSL Port 0, Connecting Domain

07/03/2008 08:54:38 AM [01B0:000A-10B4] SMTPClient: Connection terminated with status: 2562

07/03/2008 08:54:38 AM Router: No messages transferred to via SMTP: Remote system no longer responding

Tech support says to put a sniffer on the network but cant at this time

any ideas?