I’ve been looking for documentation on the following problem but have been unable to find anything. If anyone can provide an expanation I would be very grateful.
Example: if you create a folder and type the following folder name in the dialog box Administration\Notes\Support then “Administration” and “Notes” will appear as grey folders, and “Support” will be a yellow folder.
These grey folders aren’t really folders - they appear to be placeholders or pointers to “real” sub-folders. The grey folders don’t exist as design elements (that I can find) and therefore there are no associated actions/menus.
The yellow subfolder however, is a design element and it follows that it has associated actions.
I’m no devleoper so maybe someone can explain this to me.
Background Info to what prompted this question:
I’ve had a problem with a user who has a HUGE nested folder system in his mail file. He’s used the flakey drag and drop, (which when you’ve no available actions seems the right thing to do) and has created multiple folders with the same name. Both things have caused some issues - fair enough I guess.
Anyway, because the way he creates folders is to name them as described above, putting these issues right is a nightmare, and ridiculously time consuming, because you can’t perform any actions on the grey “folders”. It takes a lot of recreation and renaming of real folders and moving the subfolders that do exist around - but as drag and drop is flakey, its a long task.
I’m still looking for documentation, if I find any I’ll post.
The flakey drag and drop - drag folder A to folder B. Folder A is put ABOVE folder B, even if it looks like it’s going to go INTO folder B. If you drag and drop folder A directly above folder B then immediately drag and drop folder A again into folder B, it works as expected.
Thanks
A.