"The application Notes has unexpectedly quit" - looks like memory problem

HCL Domino Domino Forum
1

I have been having the same problem as other users on my powerbook 17" with 10.2.6.

I used R6 fine for about a month without any hassles, then just get the message… “The application Notes has unexpectedly quit…etc”

Found the notes crash file, and it seems to be accessing memory at address 0x00001 which seems to be non executable or bad for programs hence the crash…

It runs fine when you run it as a classic app, but as osx… crash… ive done pretty much everything…

-reinstalled over old copy

-installed a clean install in new place

-removed preferences file

-tried beta 6.5

I did manage to get the setup going in beta 6.5, but when it loaded, it gave a lot of font errors, followed by start page errors, then that crashed with another errror

Another colleague at work is running on 15" powerbook 800mhz with 10.2.6 without any problems…

I will post the crash log from work tomorrow, maybe the notes developers will know what is accessing the weird part of memory, causing the crash.

2

Subject: “The application Notes has unexpectedly quit” - looks like memory problem.

Got the crash logs. Posting the last 3 crashes…

Any ideas Lotus guys?

Date/Time: 2003-05-31 17:57:59 +1000

OS Version: 10.2.6 (Build 6L60)

Host: blah

Command: Notes

PID: 1052

Exception: EXC_BAD_ACCESS (0x0001)

Codes: KERN_INVALID_ADDRESS (0x0001) at 0x5765073c

Thread 0 Crashed:

#0 0x5765073c in 0x5765073c

#1 0x01a65b9c in 0x1a65b9c

#2 0x01a73774 in 0x1a73774

#3 0x01a73964 in 0x1a73964

#4 0x01a71d54 in 0x1a71d54

#5 0x01a65b9c in 0x1a65b9c

#6 0x01a48678 in 0x1a48678

#7 0x01a47e44 in 0x1a47e44

#8 0x01a94f54 in 0x1a94f54

#9 0x00d8249c in 0xd8249c

#10 0x003f0ab8 in 0x3f0ab8

#11 0x00311d5c in 0x311d5c

#12 0x001d30a8 in 0x1d30a8

#13 0x0020d72c in 0x20d72c

#14 0x00be1710 in 0xbe1710

PPC Thread State:

srr0: 0x5765073c srr1: 0x4000f930 vrsave: 0x00000000

xer: 0x20000000 lr: 0x01a71d54 ctr: 0x5765073e mq: 0x00000000

r0: 0x5765073e   r1: 0xbfffde70   r2: 0x54642336   r3: 0x04fb5d0c

r4: 0xbfffdec4   r5: 0xbfffdeb0   r6: 0x00000000   r7: 0xbfffe1b0

r8: 0x00000000   r9: 0xbfffdc48  r10: 0x00000000  r11: 0xa02219e4

r12: 0x01a6e4ec r13: 0x02049ef4 r14: 0x0204d710 r15: 0x023d2568

r16: 0x00000001 r17: 0x020a5cb9 r18: 0x00000061 r19: 0x00000000

r20: 0x00000008 r21: 0xbfffef20 r22: 0xbfffe35c r23: 0xbfffe070

r24: 0x00000001 r25: 0x00000021 r26: 0x04fb460c r27: 0x04fb4690

r28: 0x04f93ecc r29: 0xbfffe1b0 r30: 0x04fb5d0c r31: 0xbfffdec4

Date/Time: 2003-05-31 17:55:37 +1000

OS Version: 10.2.6 (Build 6L60)

Host: blah

Command: Notes

PID: 1032

Exception: EXC_BAD_ACCESS (0x0001)

Codes: KERN_INVALID_ADDRESS (0x0001) at 0x054badb0

Thread 0 Crashed:

#0 0x003ebf1c in 0x3ebf1c

#1 0x003ebc58 in 0x3ebc58

#2 0x003f0af0 in 0x3f0af0

#3 0x00311d5c in 0x311d5c

#4 0x001d30a8 in 0x1d30a8

#5 0x0020d72c in 0x20d72c

#6 0x00be1710 in 0xbe1710

Thread 1:

#0 0x9003ea88 in semaphore_wait_signal_trap

#1 0x9003e8a4 in _pthread_cond_wait

#2 0x90232754 in TSWaitOnSemaphoreCommon

#3 0x90247ecc in AsyncFileThread(void*)

#4 0x90020d28 in _pthread_body

PPC Thread State:

srr0: 0x003ebf1c srr1: 0x0000d930 vrsave: 0x00000000

xer: 0x00000000 lr: 0x003ebef8 ctr: 0x90000ec0 mq: 0x00000000

r0: 0x0000000b   r1: 0xbfffed00   r2: 0x01f3f000   r3: 0x054aa858

r4: 0x00010550   r5: 0x021254a0   r6: 0x04719206   r7: 0x00000000

r8: 0xbfffeb58   r9: 0x000000b8  r10: 0x00000000  r11: 0xa02219e4

r12: 0x90000ec0 r13: 0x02009ef4 r14: 0x0200d710 r15: 0x02065740

r16: 0x02009f0e r17: 0x00000191 r18: 0x00000000 r19: 0x00000000

r20: 0x00000000 r21: 0xbfffefa0 r22: 0x00000022 r23: 0x054bada8

r24: 0x00000000 r25: 0xbfffeef4 r26: 0x046ae1b8 r27: 0x0000000b

r28: 0x00000388 r29: 0x0000000b r30: 0x01f975ec r31: 0x01f97728

Date/Time: 2003-05-31 17:47:41 +1000

OS Version: 10.2.6 (Build 6L60)

Host: blah

Command: Notes

PID: 1020

Exception: EXC_BAD_ACCESS (0x0001)

Codes: KERN_INVALID_ADDRESS (0x0001) at 0x052fedb0

Thread 0 Crashed:

#0 0x003ebf1c in 0x3ebf1c

#1 0x003ebc58 in 0x3ebc58

#2 0x003f0af0 in 0x3f0af0

#3 0x00311d5c in 0x311d5c

#4 0x001d30a8 in 0x1d30a8

#5 0x0020d72c in 0x20d72c

#6 0x00be1710 in 0xbe1710

PPC Thread State:

srr0: 0x003ebf1c srr1: 0x0000f930 vrsave: 0x00000000

xer: 0x00000000 lr: 0x003ebef8 ctr: 0x90000ec0 mq: 0x00000000

r0: 0x0000000b   r1: 0xbfffed00   r2: 0x01f3f000   r3: 0x052ee858

r4: 0x00010550   r5: 0x021254a0   r6: 0x0455d206   r7: 0x00000000

r8: 0xbfffeb58   r9: 0x000000b8  r10: 0x00000000  r11: 0xa02219e4

r12: 0x90000ec0 r13: 0x02009ef4 r14: 0x0200d710 r15: 0x02065740

r16: 0x02009f0e r17: 0x00000191 r18: 0x00000000 r19: 0x00000000

r20: 0x00000000 r21: 0xbfffefa0 r22: 0x00000022 r23: 0x052feda8

r24: 0x00000000 r25: 0xbfffeef4 r26: 0x044f2888 r27: 0x0000000b

r28: 0x00000388 r29: 0x0000000b r30: 0x01f975ec r31: 0x01f97728

3

Subject: RE: “The application Notes has unexpectedly quit” - looks like memory problem.

don’t know what to make of this dump, but I’ve also have had similar memory problems of OS X (not only with Notes).

but when I took 256k Mb memory stick from my PC I haven’t got problems since (I have 10.1.5) My guess was that it’s OS X who is not efficient with virtual memory, so give it more physical.

4

Subject: “The application Notes has unexpectedly quit” - looks like memory problem.

You say that with beta 6.5 you got a lot of font errors. Have you looked at your font folders (~User/Library/Fonts , /Library/Fonts, etc). to see how many fonts you have installed?

Try to take some out if you have a lot. Carbon or Mach-O applications like Microsoft Word X have problems with too many fonts. That could be the case with your Notes problem. If you have just a few, try to move them out. Maybe there’s one that’s corrupted.

Also, try to run Disk Utilty to repair your permissions.

5

Subject: RE: “The application Notes has unexpectedly quit” - looks like memory problem.

I have same kind of problem in one of our mac system. It starts ok at first then after openeing mail database and opening couple of mails and sending some it crashes and then keep on crashing until we uninstall it and reinstall fresh copy. It only runs for aprox. one hour. Also If I install this notes 6.5 in users home directory it runs under OS X env. but I put it in Application folder it runs in Classic 9 version. It wont crash in 9 version though but it wont open any mail and keep giving error “Cannot create File” and also it cannot print since Printer is in OS X and no printer is defined in 9.

Please help I am putting the dump also.

Date/Time: 2003-10-08 11:05:57 -0500

OS Version: 10.2.7 (Build 6S80)

Host: Kimberly-Martins-Computer.local.

Command: Notes

PID: 409

Exception: EXC_BAD_ACCESS (0x0001)

Codes: KERN_INVALID_ADDRESS (0x0001) at 0x20000004