Have you encountered this issue?Our agents may send out e mails with links to database documents that have been updated or are new docs.
It’s possible that the e mail gets to the users on other servers from the sender, before replication of the document updates take place.
Is there any way to set up the links or change the process so that this will not be an issue?
Thanks in advance.
Subject: Synchronizing e mail notification and doc updates
We have solved this issue with a really low tech solution. In teh email that we send out we have inserted one line that says something like this — "If this link does not work please wait 1 hour to allow the database to replicate and then retry."set the wait time based on the replication interval. I do not know of any way to delay receipt of the email until the document has arrived on the particular server, but you could have a server based agent that acts on New or Modified Documents that would determine if this server is the receipiants mail server, but the effort exceeds the utility. A simple message in teh email does the trick. after awhile people learn that there is no need to immediatly click on the link but to wait for a few minutes. It’s amazing what a little training can accomplish.
Subject: RE: Synchronizing e mail notification and doc updates
We took a different approach to this - our problem was notifications going off about approvals, when the users/approvers hadn’t yet replicated - so approval - email goes out - approver forgets to replicate result next approver complains the document isn’t ready for him…
Our approach to solve was probably a little “ott”, basically our infrastructure allows for “staging servers” (basically where our agents run) - however these servers are also “furthest point” so when the document has replicated to there we send it out via an agent - all the email is simply saved in the application and a simple agent runs which sends out the emails when the have replicated to it.
but essentially yes, it’s a user education/training issue - the sooner your users understand the benefits of replication they’ll work with it!