I have an on line case management system for our field force. Updates are made by clicking a button which is an image with code behind it that opens the same document in a different form (the update form). After typing an update the document is saved (submit) and the page reloads to the main view using a $$Return field.
One user has reported that when he clicks the Update button it does not load the update form but goes directly to the main view. The document is not saved.
I have checked that the form is fully loaded. You can access the form by typing in the URL, the view name and the DocUNID. No one else has this problem.
I’m guessing (because I really have no idea) that this is the fault of a third party firewall program or add in. The IE7 settings have been checked and are identical to the ones in the test environment that work perfectly.
Can anyone please point me towards a solution or even offer another point of view.
Is there another user on the same LAN as that user (or using the same firewall)? Can the behavior be duplicated?
I would tend to agree with you that if this one user is the ONLY user, say sitting at home, and all other users of your app work fine that you are on the right track.
Other things to ensure: 1)no difference in this one user’s level of access to the DB? 2) no recent changes to the app? 3) maybe have that one user clear his internet cache and temp files too.
Thanks for the reply. It is only that one user. I have tried installing the same software firewall to try to duplicate the error but sadly it works perfectly. I’m logging in using the same credentials and it works, which pretty much narrows it down to his PC rather than access rights or a problem with the application.
The first thing I did was get him to delete all his cache, temporary files and general crud that he’d accumulated. No effect unfortunately.
I’ve now suggested he download Firefox and try it instead of IE7 in case there is an issue with javascript settings in his installation of IE. Worth a try I suppose but I don’t give it much hope.
Bleedin’ home users with no access to another machine. Grr!