Strange Email Problem

HCL Domino Domino Forum
1

Hi.

One of our users has a problem with certain Inbound internet emails.

An external person (Fred@msoft.com) will send an email to say Joe Bloggs/Acme (joe.bloggs@acme.com), along with several others in the office.

This one user will receive the email as :

From:Joe Bloggs

To: Joe Bloggs

Send by: Fred@msoft.com

The other users will receive the From as: Fred@msoft.com, which is the correct sender.

This scenario only happens on certain external emails.

Can anyone suggest what is causing this ?

Thanks,

Simon

2

Subject: check the message mime source

check the message mime
view → show → page source
and if you can recreate, maybe try and trap the message at the router
(open mail.box when router task is temporarily turned off)
and compare the routed page source with the trapped message’s

You may find that the message is arriving corrupt

3

Subject: Re Message Mime Source

Hi Brandon.

Thanks for the reply. The messages in question are often sent to several internal recipients.

Only the 1 user receives the emails with the incorrect sender. All other users receive the emails correctly.

I was just wondering if there was a setting on the client that may be causing this, as all users are using the same

mail template.

4

Subject: Update

I have asked IBM and they say it is a Traveler based issue that is fixed in Traveler 9.0.1 IF5

5

Subject: Same issue here too

Hi guys,

We are having the exact same issue.

Has anyone come up with a solution to this problem?

Thanks in advance.

6

Subject: Doc properties, Fields

Check the From field in doc properties to see if it contains the sender’s address and that the SMTPOriginator field is that same.

If they are correct, then I’d replace the design of the mail template on the user’s mailfile. If you’ve got Designer, check out the design beforehand to see if the Memo Form has been changed or corrupted.