I need to create a way for users to tag and centrally deposit spam messages that makes it through our filtering. The most important thing is this process must preserve the SMTP header information. Once a day/week/month or whatever we decide, this database of spam will be sent off to TrendMicro. Supposingly they include blocking mechanisms to stop these messages in future pattern files.
Can someone point me in the right direction? My Notes Developer tells me that he’d have to alter the Mail template to create a public folder people could drop things in. We believe that altering the template is a bad thing. Are there other ways? It must be easy for the users and must preserve the headers.
Most people will tell you changing the template is bad as Lotus no longer support the mail system if you do this. So this is a good reason not to.
Of the top of my head one idea envloving only a little template change would be to add a button/action to the users mail box which copies all selected to documents to a depositor only database.
The other option is to have user just copy the emails from their mail file to the depositor database. Not as user friendly but design change required
Yup. That is what we do. We have a database based on the mail journaling template and users wishing to report spam simply cut messages from their inbox and paste them in there. Not very pretty but surprisingly effective.
If push came to shove, I’d have no qualms about adding an action menu item or button to an organisation mail template that forwarded selected messages to a spam database… However, even if the solution is just a cut ‘n’ paste job for your users, I think they’d be grateful that at least spam is taken seriously in your organisation – I kinow I owuld be!