Soft Delete not working - HELP!

HCL Domino Domino Forum
1

Soft deletion is enabled for a mail file. When user clicks on delete button in the $inbox it does not move the deleted document to the Trash Folder. This started happening after the user was upgraded to 8.5.1. When I close out of the mail file I do get the message " do you want to premamently remove the deleted documents." which should not happen as soft deletion is enabled. I have already run compact, fixup and updall on the mail file. Replaced design with a different mail template and still see the same behaviour.

This is happening to atleast 3 users so far. Any thoughts why this is happening?

2

Subject: Try This…

Try to remove soft delete property, then try the fixup, updall, compact and then put the soft delete property back on.

We had that issue and we were told it was because user was at the new ODS before mail file was at 8.5.1.

3

Subject: no success yet

Unchecked Soft delete propertyRan :

load fixup -F

load updall -R

load compact -c -d -i

Check Soft Delete property but still the deleted email remains in the inbox.

Thanks

4

Subject: Ended up creating a new mail file.

Created new mail file and copied over all emails from old one.