We had a challenge similar to this when we acquired a company about 2 years back. Their field people could not live without the SMS functionality, we didn’t have anything in place at all. We actually found an agent in the sandbox that has worked very nicely for us.
Its simply called “Autoforwarder”. You just simply add the agent to your mail template, the design task will insure it gets put in everyone’s mail file. The user (or admin) just needs to modify the “forwarding” address that you need a copy of the message to go to. The one caviot is the user has to sign the agent. Once the user’s ID touches the agent & its saved happiness should prevail.
I installed SMSPulse for one of my customers about a year back. Had no real problems with it so far and it is very reasonably priced.It comes with a notes app so that selected users can write SMS’s directly, however I didn’t deploy this as the “sms.box” send-to functionality was all that I needed.
I set everything up for under £800 and I use a SIM from one of our contract phones.
The software runs as a service on an old PC with a GSM modem pluged into the serial port. It connects using pop3 and basically sends the text to the number in the subject line. On the incoming side the message has to start with the users internet address(the bit before the @) I look this up in the NAB and then send the user an email.
I run this with 2 agents that are activated “before email arrives” the code it pretty basic and needs work to cope with multiple messages when the text is over 160 on the incoming side. Also the product supports VBscipt and can doo lots more. My problem is time. Its basic, cheap and gives 2 way without any major ongoing costs, also in the agents I have put some basic code to stop anyone spamming and the ability to stop certain users sending any texts, it also writes a very basic log but I have not had time to do any reports.
The sytem is low cost so it would not be too difficult to have one in different countries and then send by cheapest ? - needs somer thought.
If anyone wants the agents or infact the db’s email me dlovelock@northwilts.gov.uk - any suggestions/ enhancements gratefully received.