Hello all, I’ve been struggling to get Smart Upgrade to work in my newly upgraded 8.0.2 server. No matter what I seemed to do it would always throw the error:
“There were no matching kits found in the Smart Upgrade Database”.
This happened with 7.0.3 clients. The 8.0 and 8.0.1 clients were OK. These were not admin clients so they only had Notes installed not Admin or Designer. I have a policy with a desktop setting which is correct set to Version 8.0.2. The fields on the Smart Upgrade kit form are filled out correctly.
I am sharing this with you because I found this to be the solution to my problem. In the Smart Upgrade Kits database there is a hidden view called ($ActiveKits) which you can see if you hold down Ctrl + Shift while you open it. There is a column titled “Kit Type” and the field which populates this column is called InstallType. This was always getting set to 16 or 6 depending on if I picked Notes Client or All Client for Install Type in the Smart Upgrade Kit document. It would also be set to blank if I saved it after I made some other changes.
It occured to me that kittype is set in the Notes INI as 1 for a normal client so I tried setting the InstallType to “1” in the Smart Upgrade Kit document.
To do this I created an agent and ran it against the selected document. It has one line and the field is a text field so you have to quote it:
FIELD InstallType := “1”
Once I did this change, suddenly there was a kit available and it was installed correctly. Hopefully this will help someone else with the same issue.
If someone knows another fix to this issue, please post it. It was sheer luck that I thought to try this and it worked!
Subject: Forwarded to the appropiate developer.
Thanks.
Subject: Send me an E-mail
jpaganet@us.ibm.com
I can help you trouble shoot the problem… I would highly discourage anyone from modifying the Smart Upgrade kit as you have done
Subject: Got past the install kit offering but getting provisioning_rc not found error
I found out that only one of the 7.0.3 machines was having the issue of not being offered a Smart Upgrade kit to 8.0.2. But even so, setting the Install Type = “1” made the one 7.0.3 machine see that there was a kit avaiable and proceeded to install. However, it successfully uninstalled the 7.0.3 client but then failed with the error:
“File C:\Program Files\Lotus\Notes\Framework.provisioning_rc not found. Privisioning process failed to launch or was terminated before status could be determined”
In other clients which had 7.0.2 and 7.0.3 the kit was offered without modifiying the Install Type field on the hidden view. These each failed with the same error above. I also tried creating a kit using the “RunAs” wizard but this too failed with the same error. These are Win XP with all current MS patches.
I was able to install a Smart Upgrade to 8.0.2 successfully on a Win Vista machine which had release 8.0.1 but this exact same kit failed with the “provisioning_rc” error on the 7.0.3 client with Win XP.
Any ideas?
Subject: .provisioning_rc not found - My solution
I just spent several hours troubleshooting this exact same message. I will share my experience and what was done to solve it.
Using the Smart upgrade kit upgrading from 6.5.3 to 8.0.2 I would get this same error to occur anytime I had the 6 client already installed. If uninstalled the 6 client manually the smart upgrade worked with out a problem.
After opening PMR#54815,227 (for your reference) with IBM The tech was able to give me the correct command line to put in the Smart upgrade kit to make it work.
This is what I used:
/v"/lv* c:\temp\install.log SETMULTIUSER=1 SELECTINSTALLFEATURES=SametimeUI /qb+!"
I was doing a multi-user install and I was adding Sametime. I used the default MSI file, with no MST (transform file), and I referenced the default setup.exe file to kick off the upgrade.
Also there is a tech note about this issue, however it did not work for me.
http://www-01.ibm.com/support/docview.wss?rs=463&context=SSKTMJ&context=SSKTWP&q1=Lotus+Notes+8.0.msi&uid=swg21269821&loc=en_US&cs=utf-8&lang=en
Hopefully this helps you.
Thanks for your time,
Shawn
Subject: .provisioning_rc not found while upgrading form 6.5.5. to 802
Greeting Shawn,
I have similar problem same error while upgrading form 6.5.5 to 8.02, can you provide the complete syntax that you have used to execute the msi.
Thanks for your response.
Subject: RE: .provisioning_rc not found while upgrading form 6.5.5. to 802
Shrinivas,
I use the Smart upgrade tool in order to execute the setup command.
Here is what is looks like in the smart upgrade kit.
Location of update kit:
Location: On a shared network drive
Full path to update kit:
P:\APPS\LotusNotes\Client802\setup.exe
Optional arguments for shared network drive kit: /v"/lv* c:\temp\install.log SETMULTIUSER=1 SELECTINSTALLFEATURES=SametimeUI /qb+!"
Sorry I have not figure out how to post screen shots on this forum yet, not sure if you can.
Let me know if this answers your question.
Thanks
Shawn