I upgraded my Notes Client from version 8.0.2 to version 8.5 beta 2. Upgraded my mail template to Mail 8.5. Created a new memo. Noticed that my Mail Signature block was outdented by 1".
Troubleshoot steps:
Replace design of mail file with Mail 8 template. Open Mail Preferences. Confirm that the mail signature in use is “text” (not HTML).
1.a. Modify the Mail Signature. Create a new memo using the Mail 8 template. Confirm that the Mail Signature that displays on the memo reflected the modification.
1.b. Open Mail Preferences and delete the mail signature information, but leave the option checked to append a signature. Create a new memo. Confirm that the Mail Signature is no longer present.
(So … this confirms that Mail 8 sees the plain text signature and allows me to modify it.)
Replace design of mail file with Mail 8.5 template, close and re-open mail file.
2.1 Create new memo. Notice that the Mail Signature is present, even though the plain text was deleted while using the Mail 8 template.
2.2 Open mail preferences and see the signature data in the richtext lite field. Delete the signature. Close mail. Close Notes. Restart Notes. Signature reappears … still outdented by 1".
2.3 Try several times to modify or delete the signature data that is appearing in the richtext lite field. I am unable to do anything that results in that signature actually being changed.
Obviously, the 8.5 template is picking up the obsolete mail signature from somewhere.
Note: a long time ago … (version 6 I think) I used an HTML signature line instead of plain text.
I had to replace that HTML signature with a plain text signature line because I started using lotusscript code to generate automatic messages, and (at that time) the lotusscript code couldn’t handle HTML format signatures.
I SUSPECT that the signature that is reappearing now is the old HTML signature that I used back on Version 6, and the 8.5 client is ignoring whatever is in the “plain text” signature.
hmmm … o.k. … today, I was able to open my preferences and modify my signature line, and it retained my modifications. Plus … the mysterious “outdent” is now gone. How odd. I suspect Devine Intervention.
I think this is what happened:
On version 6, I set up my signature as “html”.
Later, still on version 6, I changed my signature to “plain text”. I left it on plain text through the version 7, version 8, and version 8.5 upgrades.
I noticed the odd outdent on version 8.5. I suspect that the 8.5 client was picking up my old “html” signature instead of the plain text. For some reason, I the 8.5 client was not allowing me to modify or delete the old signature.
A few days have passed since my client was upgraded to 8.5. My server has compacted my mail file at least three times since I replaced the design with 8.5.
Now I can open the signature preferences, make modifications, and they work.
Maybe compacting the database had something to do with it? Either that, or it really was Devine Intervention.
Went back into Actions → More → Preferences and picked the Signature option (why this isn’t ituitively under File-> Preferences defeats me… sigh) and took the following action.
‘Copy’ a correctly formatted signature block from an old note, and ‘paste’ it into the Signature field in the Preferences tab - you’ll note that it outdents itself rather strangely, but don’t give up. Save the preferences, then open a note. The immediate reaction was that the Signature block was correctly positioned, but the input line above was outdented by 1 tab!!! Fix that, send the note, close down notes, reopen and magically, all seems to be right!
This is actually a very irritating bug! When I installed the code, it did rather surprisingly indicate that the signature block from now on would be managed from a central server. I’d welcome any obvious circumvention to this, preferably without having to go through the pain of another uninstall/install.