I was testing a mail rule on my Domino server to redirect mail, with a specific subject line, to one of my users. It worked, but I needed to make a few changes to the rule, so I figured that I would delete it and recreate. After deleting the rule, and entering Set Rules on the Console, I tested it again to make sure that the rule was no longer active. Unfortunately, the rule was still routing the mail to the user. The Mail Rules tab displays no rules, and the server has been rebooted since the deletion, but the rule is still active. Any suggestions?
Subject: Pure speculation inside …
If nobody else comments, one thing I can think of: is the rule soft-deleted? If the server’s rebooted there’s gotta be somewhere the rule’s “sticking”. I’m wondering (with you) where.
Subject: Server Mail Rule won’t go away
MikeDid you see any option for Disabling the Rule on the server prior to deleting the Rule.
There is a known issue with mail files that if you delete the Rule without disabling it first. [R5].Technote 195311
The same logic may apply to Server based Rules.
I have NOT tested the same so cannot provide more info.
Rm
Subject: RE: Server Mail Rule won’t go away
Robert – Thanks for the info about the Technote. I am familiar with that note, so my initial plan was to disable the rule first. I accessed the rules via the Admin Client : Configuration tab : Messaging Settings : Restrictions and Controls : Rules. I selected the Rule and when I tried to disable it, I received an error message (I wrote it down, but can’t find where I put it). I searched the forum for the error message and saw that other users had the same problem. One user said that he had success editing rules via the Server Configuration, istead of through the Messaging Settings. I tried that and, instead of disabling the Rule first, I went directly to Delete. It worked (at least I thought it did since the entry disappeared). I then went to the console, restarted the router and Set Rules. And, as I said in my initial posting, restarted the server. Not sure where to go next, other than to open a case with Support (my 3rd this week!) – Thanks, Mike