Server Crash

HCL Domino Domino Forum
1

We have the following string on a recent server crash of our Domino 8.5 server.Any feed back would be greatly appreciated.

NOTE: This is the send crash of almost similar string in 2 weeks:

LockMemHandle + OSMemoryLock + OSLockVARRAY + DeleteExpiredSoftDeletedNotes + NSFDbOpenExtended4 + NSFDbOpenExtended3 + NSFDbOpenExtended2

2

Subject: Server Crash - Technote and can you post the FATAL THREAD section?

Looks similar

Domino server crash with expiring soft deletions

Can you post the FATAL THREAD section of the NSD files with the few lines under it (Located under Data\IBM_TECHNICAL_SUPPORT)

For example:

############################################################

FATAL THREAD 1/2 [ domdsm:107a8:67076]

FP=0x0012a34c, PC=0x60069a86, SP=0x0012a2f0, stksize=92

EAX=0x01a3088c, EBX=0x01a48650, ECX=0x0000bffe, EDX=0x01a325e6

ESI=0x00004000, EDI=0x0032ff78, CS=0x0000001b, SS=0x00000023

DS=0x00000023, ES=0x00000023, FS=0x0000003b, GS=0x00000000 Flags=0x00010206

Exception code: c0000005 (ACCESS_VIOLATION)

############################################################

@[ 1] 0x60069a86 nnotes._fdDelete@4+118 (4000,12a368,608770ef,4000)

@[ 2] 0x60069a0c nnotes._OSFileClose@4+12 (4000,12adc0,12a380,60872ea7)

@[ 3] 0x608770ef nnotes._sqloclose+15 (4000,12b59c,5010,0)

@[ 4] 0x60872ea7 nnotes._sqlpgclf+71 (12adc0,1aaa2cb,70,1aaa2f3)

@[ 5] 0x60885458 nnotes._sqlpgfdl+616 (12b9a4,1aaa2cb,41,12be44)

@[ 6] 0x60876a6f nnotes._sqlpgcdl+927 (12bf44,12b9a4,0,12be44).

Date

Topic

Frequently asked question - How to analyze Notes/Domino NSDs? (Jean-Yves Riverin)

call IBM support

JYR

3

Subject: Here’s the actual Fatal Thread for the crash

############################################################### thread 1/4: [nReplica: 00d8: 0098] FATAL THREAD (Panic)

FP=0x0012792c, PC=0x7c82860c, SP=0x001278bc

stkbase=0x00130000, total stksize=90112, used stksize=34628

EAX=0x00000000, EBX=0x001284fc, ECX=0x00126fe0, EDX=0x7c82860c

ESI=0x00000984, EDI=0x00000000, CS=0x0000001b, SS=0x00000023

DS=0x00000023, ES=0x00000023, FS=0x0000003b, GS=0x00000000 Flags=0x00000297

############################################################

[ 1] 0x7c82860c ntdll.KiFastSystemCallRet+0 (984,493e0,0,1280dc)

[ 2] 0x77e61c8d kernel32.WaitForSingleObject+18 (984,493e0,128870,12850e)

@[ 3] 0x601a2e75 nnotes.FRSendCommandToService+789 (1280fc,1284fc,12850e,5)

@[ 4] 0x601a3aaf nnotes.OSRunExternalScript@8+1055 (12c,1)

@[ 5] 0x601a402f nnotes.FRTerminateWindowsResources+975 (1,1010,1,0)

@[ 6] 0x601a43f8 nnotes.OSFaultCleanupExt@24+888 (b36a14,1010,0,0,0,128b98)

@[ 7] 0x601a447a nnotes.OSFaultCleanup@12+26 (0,1010,0)

@[ 8] 0x601af924 nnotes.OSNTUnhandledExceptionFilter@4+276 (129bd0)

@[ 9] 0x601740e6 nnotes.Panic@4+534 (60c83fdf)

@[10] 0x60002b45 nnotes.LockMemHandle@12+37 (0,129c00,129c0c)

@[11] 0x60002a86 nnotes.OSMemoryLock@4+22 (0)

@[12] 0x6000532e nnotes.OSLockVARRAY@4+14 (0)

@[13] 0x6008a642 nnotes.DeleteExpiredSoftDeletedNotes@8+754 (1,0)

@[14] 0x60879f81 nnotes.NSFDbOpenExtended4@48+24353 (12e51c,41004,0,28,0,12bc5c,f10f10,ffffffff,0,0,0,0)

@[15] 0x600241e1 nnotes.NSFDbOpenExtended3@48+65 (12e51c,41004,0,28,0,12bd3c,f10f10,ffffffff,0,0,0,0)

@[16] 0x6006de26 nnotes.NSFDbOpenExtended2@44+54 (12e51c,41004,28,0,0,12bd74,f10f10,ffffffff,0,0,0)

@[17] 0x60b0a117 nnotes.ReplOpenDatabases@12+1799 (120000,12e708,12e710)

4

Subject: ALmost identical as the technote

The solution

This issue is now fixed in Lotus Notes and Domino 8.5.1.

Fix details: SPR#GRCE7R4S4N

Refer to the Upgrade Central site for details on upgrading Notes/Domino.

Also check the console log for database corruption. In some cases this crash has been preceded by corruption, which is believed to be a contributing factor.

JYR

5

Subject: Thanks JYR - will discuss this with my Admin