Server Crash after some minutes

HCL Domino Domino Forum
1

Hi @ll!

We have updated our Notes Server 8.5.1 with Sametime 8.5 (from Sametime 8.0.2). After installation the Notes Server crashes after some minutes with a STUSER ACCES_VIOLATION!

Can someone help us? It is urgently!!!

Thanks!

Domino version: Release 8.5.1 September 28, 2009

OS Version: Windows/2003 5.2 [32-bit]

Start Time: 13.01.2010 11:17:57

Crash Time: 13.01.2010 11:23:46

Uptime: 0 day(s) 00:05:49

Error message: ACCESS_VIOLATION

Process: StUsers

Callstack: @[ 1] 0x00417543 StUsers.UString::operator=+35 (1;975800;29;477198)

@[ 2] 0x004011e4 StUsers.VpGetTokenProviderCnl::performGetTokensResponse+196 (3;37b498;37b4b0;97469c)

@[ 3] 0x0040a7f9 StUsers.ReqMgr::sendGetTokensResponse+169 (974690;37b490;fffffff4;94fefc)

@[ 4] 0x0040a48b StUsers.ReqMgr::onGetTokensResponse+139 (9747e0;974690;41e740;50)

@[ 5] 0x0040a2e2 StUsers.ReqMgr::sendResponse+210 (94ff08;404625;d4;94fe90)

@[ 6] 0x0040476f StUsers.main+2927 (d4;94fe90;94fe90;37b5a0)

@[ 7] 0x00404625 StUsers.main+2597 (1;94ff18;478488;45fb70)

@[ 8] 0x00404227 StUsers.main+1575 (94ff74;377ee0;377e48;3970a8)

@[ 9] 0x00404176 StUsers.main+1398 (d4;0;0;0)

@[10] 0x0041f493 StUsers.ucmChild+323 (5aff44;0;0;5aff44)

[11] 0x7c82482f kernel32.GetModuleHandleA+223 (41f350;5aff44;0;8)

Open Databases:

2

Subject: Update?

Hi Manuel,

Did you ever get a resolution to this issue. We are experiencig something similar now on a 8.5.2FP2 Domino server using SameTime 8.5.1

3

Subject: additional information is needed for investigating the crash

Hi,

I’m part of the Community Server development team.

The most probable cause of such a crash is some configuration problem related to token generation that created a corrupted token or didn’t create tokens at all.

In order to continue the investigation we need to receive the Sametime server traces.

In case that the Sametime server traces were already enabled, please attach here/send to support the content of the Trace folder.

If Sametime traces were not enabled, please set:

  1. VP_TRACE_ALL=1 under the [Debug] section in sametime.ini

  2. ST_DEBUG_FILE_NAME=/stnotes.txt in notes.ini

After doing this restart Domino and after recreating the problem provide the content of the Trace folder.

In addition we need to receive:

names.nsf

stconfig.nsf

sametime.ini

notes.ini

sametime.log

content of the IBM_TECHNICAL_SUPPORT folder

Thank you,

Leonid

4

Subject: Please create a PMR

Hi Manuel,

If you could create a PMR with our Support organization this would help us further troubleshoot this issue directly with you and gather the information that Leonid requested for further review.

Thanks,

Kirti

5

Subject: PMR?

Hi!

How is it possible to make a PMR?

6

Subject: Server crash after few minutes

HI,

Look this

http://www-01.ibm.com/support/docview.wss?uid=swg21190962

Good luck

7

Subject: …Server crash after few minutes- Any NSD?

Hi,

can you post the FATAL THREAD section of the NSD files with the few lines under it

For example:

############################################################

FATAL THREAD 1/2 [ domdsm:107a8:67076]

FP=0x0012a34c, PC=0x60069a86, SP=0x0012a2f0, stksize=92

EAX=0x01a3088c, EBX=0x01a48650, ECX=0x0000bffe, EDX=0x01a325e6

ESI=0x00004000, EDI=0x0032ff78, CS=0x0000001b, SS=0x00000023

DS=0x00000023, ES=0x00000023, FS=0x0000003b, GS=0x00000000 Flags=0x00010206

Exception code: c0000005 (ACCESS_VIOLATION)

############################################################

@[ 1] 0x60069a86 nnotes._fdDelete@4+118 (4000,12a368,608770ef,4000)

@[ 2] 0x60069a0c nnotes._OSFileClose@4+12 (4000,12adc0,12a380,60872ea7)

@[ 3] 0x608770ef nnotes._sqloclose+15 (4000,12b59c,5010,0)

@[ 4] 0x60872ea7 nnotes._sqlpgclf+71 (12adc0,1aaa2cb,70,1aaa2f3)

@[ 5] 0x60885458 nnotes._sqlpgfdl+616 (12b9a4,1aaa2cb,41,12be44)

@[ 6] 0x60876a6f nnotes._sqlpgcdl+927 (12bf44,12b9a4,0,12be44).

Date

Topic

Frequently asked question - How to analyze Notes/Domino NSDs? (Jean-Yves Riverin)

JYR