Hello
We have noted a strange behaviour of webmail in some users. When an user answers to a mail with “Answer to all” option, the sent mail appears in the imbox. With Lotus client, this issue doesn’t appear.
Have you had this behaviour in any moment?
Kind regards
Subject: Sent mails in inbox
I have seen this happen when for some reason, you may have two e-mail addresses (as a result of re-branding for example). You receive an e-mail using one internet address (john_bigboote@planet10.com) but the server believes that you are john_bigboote@yoyodyne.com. Normally, a reply to all filters out the sender’s name if it appears in any of the recipient fields but it cannot resolve john_bigboote@planet10.com to John Bigboote/Yoyodyne when addressing. In the Notes client, this is not an issue because you are using the Notes ID.
I’m not sure if this is the case for you, but I have seen this happen.
Until you determine the problem, ask the users to examine the Send To field and remove their own name from the list of recipients (I know - not what you wanted to hear)