Hello
One of my users has got a very interesting issue. He has sent a mail to a mail group. He looked in the ‘sent view’ and could nit find the mail that he sent. He called the recipients and verified that they have recieved the mail.
How or why does the notes client/mailfile not show the mail in the sent view? I have run a fixup task and a compact task, and a veiw refresh within the mailfile, yet the user cant find this 1 mail. Any ideas would be greatly appreciated.
Kind regards
Subject: Sent mail view in Notes Client
HiFirst thing please check your user notes client preferences setting
File → User Prefrences → Mail → General → Sending → Save mail that you send → make sure your user selected “Always keep a copy”
If this has been set then
Second you can try to go to ALL document view to locate that lost document.
Hope this will solve your user issue.
Subject: RE: Sent mail view in Notes Client
Hello
I have tried that and the mail is still not in the all docs view. Anymore ideas or tricks to try? Thanks.
Regards
Subject: Do they have their Notes client configured to save sent mail?
See here: http://www.alanlepofsky.net/alepofsky/alanblog.nsf/dx/save-when-sending
Alan Lepofsky - IBM/Lotus
Learn more at my Lotus Notes Tips and Tricks Blog
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