Hi , is there any way you can send a rich text field when sending a document using Send Document action and SendTo field on form? I created a helpdesk db and added part of the form to the mail template. Users click a button to bring this up, and enter details of their request in several fileds. This is sent to the helpdesk db and added to by IT. All works fine apart from the Rich text field is not copied. I couldn’t find anything about this in the designer help but found some related references on this forum. If this is not possible is there any other way? Many thanks for any help, much appreciated
Subject: One thing to check?
Is the rich text field in the document being sent hidden when copied to the clipboard? If so it will not get sent if you send the document?
Also check that the name of the rich text field is the same in the source and destination forms?
HTH
Mark
Subject: RE: One thing to check?
Mark, many thanks for your response but unfortunately the field is not hidden, and the field name is identical on both forms. Do you know if this should work? There is a bit of discussion about Rich text field problems, but can’t find anything saying whether it should work or not. But if you have had it working then I’ll keep trying. Only other option I can think of is to delete the field which would be a shame as its for users to add any screen dumps etc etc to clarify their problem
Subject: Send Document & Rich Text
Rich text fields will definitely work. It sounds like you have a form that is in the mail database that is used to create a document. The form has a rich text field named “Body”, a field named “SendTo” and other fields. You use the system defined action “Send Document” to initiate the mailing. The help desk database has a form with a rich text field named “Body”. If that’s your setup then you should be OK. I might consider using a custom action of @mailsend, @command([fileclosewindow]) instead of the system action and add a computed “saveoptions” field set to 0 so the form isn’t saved in the user’s mail file (unless you want it there).
Subject: RE: Send Document & Rich Text
Hi Mike, many thanks for your reply - only just seen it as it slotted in above the others and somehow didn’t notice it! You are right in the scenario, except that the rich text field is called Attachments on both forms, not body. I wouldn’t have thought this mattered provided the name is the same on each, whcih it is. But it definitely doesn’t work - all other fields send across Ok. I will try your suggestion of creating a custom action. Thanks again, Anne