Send and file

hcl-bot · January 15, 2007, 8:02am

Hi,

I’ve got a problem with a user using notes client.

When she set up a mail and click on the button send and file all will work well, but if she looks the next day in the specified folder the mail that she send isn’t there.

If we look in All documents we can’t see the mail.

It looks like the mail is deleted without giving the order for deleting.

Her archive is working fine and the mail isn’t there also.

I don’t know what to do now.

Could anyone help me??

hcl-bot · January 15, 2007, 8:12am

Subject: send and file

You can try:

Upgrade the mail template
rebuild the view indexes: CTRL+SHIFT+F9

hcl-bot · January 15, 2007, 10:08am

Subject: RE: send and file

Sergio,

Thank you for your quick response, however the solution didn’t helped me.

The problem was that the user was deleting the mail in the sent folder and when this was done the mail that she had saved in the specified location was also gone.

hcl-bot · January 15, 2007, 9:02pm

Subject: RE: send and file

That is not the problem.Send and File is working like that.

It just create a link in the folder you specified.

When you delete the particular email in sent folder,

the link will also be deleted.