Send and File does not show all folders

A user just brought this to my attention…

On her mail database, when she clicks on the send and file option, all her folders, such as the trash and personal folders appear.

On mine, the only folder that appears is the inbox. The Trash will not appear.

What has to be done to my database in order for such items as the trash to appear on the send and file list?

Let me know if you have an answer

Michael Lopez

mlopez@kimco.com