She selects a value from a dialog box. The value appears in the corresponding field just fine. This value is relatively long for the space allotted for the field and it wraps to 3 or more lines. She then decides that she does not want this value, and wants to use the Delete key to remove it. Unfortunately, only the text on the last 2 lines of the wrapped text get removed. The only way we have found to remove the remaining text is to open the dialog box and then cancel out of it.
Not all users see this problem.
Does anyone know what is causing it and how to fix it?
not sure why it’s happening and don’t want to take the time to try and reproduce but why don’t you just give them an easy way to clear the field like a button to set the field to NULL.
This sounds like maybe a display issue that I have also seen. The field is really empty – Notes just forgot to redraw those pixels. What about if you scroll down until it’s off the screen, then back, or switch to a different window/tab and back?
I remember one release in the 4.5 or 4.6 codestream (maybe both), where you could copy and paste text into checkboxes. Of course, the value wasn’t really added to the field, but it was shown on screen.