Search this view -Inbox- don't show encrypted email

Hello,The company for which i work, about one month ago, sets as default, for all emplyee and always, all mail sent inside company must be encrypted.

We have Lotus 8.5.3 working on Windows 7.

The problem is that using the “search this view” under “view” menu’, the result shown only old email that was not encrypted.

This occur at indexed and not indexed database.

I tryed updall, CTRL+SHIFT+F9, rebuild index…but nothing seems work.

I’m thinking that is “work as designed”…

Subject: Re: Search this view -Inbox- don’t show encrypted email

Hello Ivano!

Did you try to delete the Index and create a new one with option “Index encrypted fields” enabled?

Best Regards!

Rodrigo San Vicente

Subject: Search this view -Inbox- don’t show encrypted email

Problem is that, “normal” users are “editor” on their mail file with no index option enabled.

Subject: Re: Search this view -Inbox- don’t show encrypted email

May you ask to your Domino Admin to delete and recreate the index on issued databases, if it resides on a Domino Server.

Best Regards!

Rodrigo San Vicente

Subject: yes but…

Dear Rodrigo, i have all Domino administrator right, i’ve deleted and recreated index with “encrypted field”, but doesn’t work!

Subject: Re: yes but…

Hello Ivano!

So, I encourage you to open a PMR to further investigation.

We will request you additional FT Debug to identify a possible root cause and a fix.

Best Regards!

Rodrigo San Vicente