Router: Message not routed to user user@domain for policy reasons

HCL Domino Domino Forum
1

29/05/2003 16:31:13 Router: Policy Reason: Router: “user name” user.name@acme.co.uk is restricted from sending mail through server Server3/Acme.

We have a Domino 5.0.10 server running QuickPlace 3.0a communicating within a domain using an R 6.0.1 NAB. The server in question has its own Configuration document and I have been through the various settings trying numerous permutations to try to get rid of this message, but to no avail.

I have followed a number of threads in this, the R4/5 Forum, Lotus.com/support & a couple of others but have not been able to come up with a satisfactory resolution.

Currently all restrictions are set to blank.

If I use Notes to send mail from that server to an external address it works fine. If I log into a QuickPlace and as a user in our Notes domain with a valid internet domain email address and try to email an external address I get the error message.

If I log into the QuickPlace as an “External” user with an external email address I can send email to my internal email address using the SMTP format although it is transferred using the Notes mail protocol between Domino servers. If I try to send an email to any other account I get the error message.

This doesn’t seem to add up. Can anyone suggest anything?

Is this an issue of using an R6 NAB with R5 servers?

2

Subject: Router: Message not routed to user user@domain for policy reasons

What may be happening is that in your configuration, your Notes server is seeing the message from the Quickplace as a “spoofed” email address beiinf sent by an outside domain. It thinks someone is trying to relay through your server and says “Bab, bad person…”.

98% sure this is what is happening to you…

3

Subject: Remove the spoof . . . how?

Can you suggest how to rectify this?

Thanks in advance.

4

Subject: RE: Remove the spoof . . . how?

The easiest way, and I only say this with the caveat that I have no idea what your architecture looks like, is to allow relay from the Quckplace host domain…

5

Subject: Cracked it - Router: Message not routed to user user@domain for policy reasons

The bottom line is that the “Global” Configuration document had a value in “Allow messages only from the following Internet addresses to be sent to the Internet:” that overrode the fact that there was nothing specified in the Configuration Document, ie the field was blank.

Once I removed the entry in the Global Configuration document it worked as expected. I have also removed the Document for the specific server.

Slightly counter-intuitive as I would expect more specific settings to override more general but it works.

Easy when you know how.