Dear AllI have just upgraded our Notes 5 servers to Notes 7.0.2
Now in the R&R db I can book rooms directly but if I try and book a room via my calendar to a room with an owner for instance the request never gets to the db or owner(or so it seems)
Nothing is in the ‘waiting for approval’ view? But on the notes log I can see under mail routing events an email by me has been sent to the room requested?
I have since updated the design of the db to v7 but still the problem persists. My client is also v7 and I’ve tried v5 clients and it still dont work? All since the upgrade!!!
Any ideas or pointers greatly appreciated.
Stuart
Subject: Rooms and Resources not working since upgrade
Have you upgraded the design of your RnR database. I found that this was not done with mine automatically upon upgrade. Once I replaced the design, all started to work.
HTH
David
Subject: Be sure to enable the 4 scheduled agents also
These are required for full functionality
the steps are:
File - Database - replace design
Enable the agents
Ensure that RnRMgr is running on the server hosting the Resource database
Subject: RE: Be sure to enable the 4 scheduled agents also
Hi,
Like Susan said, is the rrmgr process running on your R7 server?
From Alan Lepofsky (IBM)
Rooms and Resources Design in Lotus Notes/Domino 7: Learn about how we’ve improved the design and function of the Rooms and Resources feature in Lotus Notes/Domino 7.
New Rooms and Resources features in Lotus Notes/Domino 7 part 2.
Important R&R related technotes:
- How the new Rooms and Resources Manager works in Domino 7
- Functional changes in Domino 7 for reservations directly booked in the Resource database
- What is the purpose of the RnRMgr task in ND7?
- Clustering the Domino 7 Resource Reservations database
- How do Advance limits on reserving a room or resource work in Domino 7?
JYR
Subject: Rooms and Resources not working since upgrade
Thanks for the responses.
I had previously updated the design and the r&r task is running on the server.
This morning though when I turn up for work I have about 20 emails telling me I have requested a meeting room! The owner also has the emails and can now see them in the waiting for approval view?
Looking at the log it appears to have sent this emails at 02:00am?
Looking in the design of the r&r db I can’t see any agent scheduled to run at this time or should I be looking elsewhere?
Atleast it appears to be working only not sending out notices immediately like in r5?
Thanks in advance
Subject: Just a wild guess
Try running the Upgrade action that’s available in the Actions menu - this behavior sounds very R 4-ish. The responses should go out immediately.
Subject: RE: Just a wild guess
What exactly does the Action>Upgrade do?
We now have a new problem.
On all the rooms with owner actions, whenever you book a room, it goes to the owner, she accepts it. The booking then sits in the ‘waiting for approval’ view with the message ‘waiting for system approval’
Meanwhile users can book said room as it is not booked fully on the system, so the owner can accidentally double book through no fault of her own by accepting another room booking again?
We have mixed 5 and 7 clients.
The r&r db design is r7 and the ODS is still 41
The RNRMGR task is running on the server.
The database has an assigned administration server
Agents are all signed by me, every users ECL has been updated.
I am at my wits end! Please help?
Subject: Waiting for System Approval
OK, after further testing I can conclude this with the R&R db and Room Owners:-
-
R7 clients book a room via the r&r db and all works fine, email goes to owner, she accepts, db updates as normal.
-
R7 clients book a room via a meeting in their calendar, email goes to owner, she accepts, db updates as normal. All fine.
-
R5 clients book a room via a meeting in their calendar, email goes to owner, she accepts, db updates as normal. All fine.
-
R5 client books a room via the r&r db, email goes to owner, she accepts, request stays in ‘waiting for approval’ view but status changes to ‘waiting for system approval’ Owner of the room now takes ownership of booking. If you delete the booking she gets the declined response, not the person who created it originally? The icon in the ‘waiting for approval’ view is a green tick but you can double book this room as it is waiting for system approval.
So there we have it. I have about 175 r5 clients to update to v7 unless someone can come up with a smart idea!!!
Thanks in advance.
Subject: Start upgrading - see inside
From:
Title: Supported Configurations of Notes and Domino 7.0
URL: http://www.ibm.com/support/docview.wss?rs=899&uid=swg27006547
“Any supported version of the Notes client can use the Notes 7.0 R&R template (subject to any previous restrictions) and get the benefit of the new RnRMgr (Rooms and Resources Manager) feature. Unsupported clients can reserve rooms or resources only from C&S. There is nothing in the R&R template (Resrc7.ntf) that is Notes 7.0 specific. For C&S users, there is no change in behavior.”
R5 client is not supported. The R5 users can book correctly from their mail file, but not directly in the D7 RnR database.
Subject: RE: Start upgrading - see inside
Thanks for clearing that up for me. I must have mis-read somewhere that the r&r db was compatible with r5 clients!
Curse those release notes I never reed!
Cheers