We just upgraded to R7.03 and we’re experiencing a problem with the Room Reservations template.
WE ARE USING THE R7 ROOM RESERVATIONS TEMPLATE.
After creating the initial record, we go back in and edit the date or time.
When we exit, we see 2 documents in the view, one for the initial date and the new one.
The new one of these documents is inaccessible. If you click on it you get “Document has been deleted”.
But if you hit F9 a few times, eventually things will appear correctly, there is only 1 document (under the new time) and it can be opened without error.
So the problem is with the view refreshing in a timely manner.
I added code to the Queryclose event of the Reservation form to get it to refresh the Calendar view 8 times in a row, and it still didn’t work. I had to manually hit F9 a few times to see changes.
Any idea on what’s going on here? We are new to R7 and I don’t know how the new reservation process works. Is the sytem waiting for the server to perform some action?
Thanks, Eric
Subject: Room Reservations Template and Refresh Problem
It sounds like you need to read up on things. - Start here:
Title: Knowledge Collection: Resource Reservations database in Notes/Domino C&S
URL: http://www.ibm.com/support/docview.wss?rs=899&uid=swg27003043
But first check to make sure the RNRMgr task is running on the server holding the Resource database, that there is Administration server in the ACL of the RRDB and it is a Domino 7 server. The design must be Domino 7 if the server is Domino 7 - You must upgrade by using File - DB - Replace design and selecting the Domino 7 template.
Subject: RE: Room Reservations Template and Refresh Problem
Thank you for your response. Everything is working fine with the normal Room Reservation processing. We are using the R7 template and there are no real issues.
However, the problem we have is with editing dates. We see 2 records for a few seconds (one record for the old date, one record for the new date), but if you hit F9 enough they will appear correctly. (only one record shows and its on the correct date.)
I’m wondering if the new RnrMgr has a hold on the record or something.
Any ideas?
Subject: RE: Room Reservations Template and Refresh Problem
I tested with 7.0.3 system - i can’t reproduce the problem at all - the change is immediate - which is what the rnrmgr does - there’s no lock, no holding period - just a momentary lookup - I can’t make 2 records appear any way I try it. Double check for modifications that May have been made in the past. - I can’t figure it out. - sorry
Subject: RE: Room Reservations Template and Refresh Problem
I forgot to mention that in our environment we have 6 different Room Reservation databases on 2 separate servers.
(All db’s use the R7 template.)
Do you think its possible that the server is just processing all rooms in all dbs?