Resource Reservations - Note item not found

HCL Domino Domino Forum
1

I am unable to view the free time for a particular restricted resource. Other rooms that are restricted the same way I can see but not this one. I recreated the busytime.nsf and re-validated the resource. It appears to work and when I issue the command to show the schedule it does but the free time is still restricted.

Now I’ve noticed when I open a resource in the Resources DB I get the error note item not found. Does anyone know why this is happening or how to address it? Am I missing something simple?

2

Subject: Need more info

It sounds like there are a couple different things happening here. Lets start w/the busytime parts. You wrote recreated busytime and revalidated the room but the “free time is still restricted.”

Each room has its own restriction list just like each user does. The value is set by the template based on the room type. For “Specific people” restricted rooms, the list is only those users in that list. For “Disabled” rooms the list allows noone to see busytime. All other room types should have no restriction on them. Check the AllowBusyAccess item on the room doc to see what it is set to. If it is set to something then that could give a clue as to who or why it was set (in case the list has some meaning to you or your organization).

If you do a “tell rnrmgr list FULLROOMNAME” console command where FULLROOMNAME is the full hierarchical room name, you should see something like:

tell rnrmgr list 9999 - Testing Only/Acme

RnRMgr: Profile for 9999 - testing only/acme (Busytime restricted: No, Details restricted: No, Opt out details: Yes, Profile last updated: 05/21/2009 09:49:29 AM)

RnRMgr: 05/17/2009 12:00:00 AM (Sunday) - 05/18/2009 12:00:00 AM. (Monday)

RnRMgr: 05/18/2009 12:00:00 AM (Monday) - 05/19/2009 12:00:00 AM. (Tuesday)

RnRMgr: 05/19/2009 12:00:00 AM (Tuesday) - 05/20/2009 12:00:00 AM. (Wednesday)

RnRMgr: 05/20/2009 12:00:00 AM (Wednesday) - 05/21/2009 12:00:00 AM. (Thursday)

RnRMgr: 05/21/2009 12:00:00 AM (Thursday) - 05/22/2009 12:00:00 AM. (Friday)

RnRMgr: 05/22/2009 12:00:00 AM (Friday) - 05/23/2009 12:00:00 AM. (Saturday)

RnRMgr: 05/23/2009 12:00:00 AM (Saturday) - 05/24/2009 12:00:00 AM. (Sunday)

RnRMgr: Done listing schedule entries

If your entry says “Busytime restricted: Yes” then the AllowBusyAccess item has been set on the room doc. As noted above, there should only be a value if the room is restricted to “Specific People” or “Disabled” though.

Also, most of the time you do not need to rebuild busytime because the settings in it are merely reflecting the data on the profile docs. I only know of a couple times when rebuilding busytime has been necessary but they were not due to normal R&R operation (they were due to users doing custom data migration improperly).

You also wrote “It appears to work and when I issue the command to show the schedule it does but the free time is still restricted.” So I am not clear on what worked if you still see the same results. Could you explain this a bit more?

As for getting “Note item not found” when you open a room doc up, I think that you may have some design skewage in the template where the template in use is not the full stock one for some reason. Try doing a design replace using the resrc8.ntf on the R&R server. You may also want to look and make sure no design elements are marked as “No refresh” which could prevent the template from being properly replaced.

Bruce

IBM

3

Subject: Busytime Retricted:Yes

Thanks for all the information.

When listing the resource I found out that the Busytime is in fact restricted for it. It is a room with “Specific People” restrictions. The strange thing is other rooms with Specific People Restrictions have the Busytime Restriction set to “No”. Initially I thought this might be in relation to a design issue but I think it is because the other rooms have a group listed in the specific people field.

4

Subject: Check your settings

If you have any rooms that are set to Specific People but show up as “Busytime Restricted: No” on the console then something was missed somehow.

The template should have put the Specific People list into the AllowBusyAccess item on the room doc so check that first.

If the list matches then RnRMgr missed the change somehow. To fix this, simply edit the room and resave it without making any changes.

If the lists do not match then the template failed to update the list somehow and we should look at that so I would recommend you open a PMR w/Support so we can investigate it deeper.

Bruce

IBM

5

Subject: specific people

Just a beginner, but…

Are you one of the specific people in both cases?

john3

6

Subject: Does not matter

In the case of the console output from RnRMgr or Sched, it is merely indicating if there is restriction set on the busytime data. It does not try to differentiate between me vs the server vs you asking.

So if a room has a “Specific People” restriction, only those folks are able to see the rooms busytime and when you check via the server console you should see “Busytime Restricted: Yes”. If not, then either the template made a mistake or RnRMgr missed the change and did not update busytime. Either way it will need a support ticket to dive deeper.

Bruce

IBM