We currently have a situation where a resource is displaying availability in the calendar entry as “Info Restricted”. When the resource was created in Rooms and Resources it was created with Owner restrictions = Disable Reservations. We since changed it, but it doesn’t change. We have tried the following
rnrmgr quit
load rnrmgr
rnrmgr validate resource
rnrmgr check resource
Still showing up as the following:
26/06/2009 08:15:31 PM RnRMgr: Profile for mmu/equipment/buderim (Busytime restricted: Yes, Details restricted: Yes, Opt out details: Yes, Profile last updated: 26/06/2009 07:50:24 PM)
Short of physically removing this entry from busytime and stop/start rnrmgr, does anyone have any other suggestions?
I’ve covered almost everything I could find in the following document without success.
For those of you who are not at 8.51 yet (and I suspect there are a few of you out there in that boat still), here is the fix that you can apply to your own dBs now to get things back on track.
On the Resource form in the Query Save, make the blue code change below:
'to set or remove AllowBusyAccess
If note.AutoProcessType(0)="D" Then
Call note.ReplaceItemValue("AllowBusyAccess", note.GetItemValue("$BusyName"))
Elseif note.AutoProcessType(0)="2" Then
Call note.ReplaceItemValue("AllowBusyAccess", note.GetItemValue("AutoProcessUserList"))
Else
Call note.ReplaceItemValue("AllowBusyAccess","")
End If
For my case, whenever I create any new users they will encounter “info restricted” while trying to book either of the room but for existing old users they will have no problem to book either of the 3 rooms.
Really need help here! hope you can help me thanks!
The issue we were resolving was leaving a bogus AllowBusyAccess value on the room doc which blocked busytime searching. Once removed, noone is blocked.
If you have some users who are being blocked but others are not then you did not clear the AllowBusyAccess item (or the room has restrictions that are still in play). Without an AllowBusyAccess value, everyone will see busytime.
It sounds like you put a group name into the AllowBusyAccess item and the group does not have everyone as a member.
If you actually did clear the AllowBusyAccess item and are having some users who are still being blocked from seeing the busytime then you need to call Technical Support and have them take a closer look with you.