Recently we upgraded our server from 5.0.8 to 6.0. Since the upgrade we have some strange behaviour with our mail.
We use R6 Notes clients with a R6 server.
When we send email over the internet to an different organization using Domino and clients (both R5 and R6 act the same), the reply address this R5 user get is: _// (e.g. John_Doe/Acme@Acme.com) instead of John.Doe@Acme.com as specified in de users location document.
However, sending e-mail to a non-Notes user over the internet works great and returns the proper reply address.
We tried an empty location document, and the RFC notation, different setting in the global domain document, but nothing works.
The problem seems to occur on our server somewhere.
Subject: Replying notes - notes mail over the internet strange reply address
Look in the Person document for a field called “Internet Address.” This is the field the Domino 6 server will assign as the From on outbound mail. The value of that field will be copied to the user’s Location document on session starts.
Subject: RE: Replying notes - notes mail over the internet strange reply address
We’ve experienced the same problem, however, the Internet Address field is correct and in our standard firstname.lastname@domain.com. However, once the email is received, outside the company and the user attempts to reply, the reply address is now firstname_lastname@domain.com@domain.
Subject: Replying notes - notes mail over the internet strange reply address
first, see what your internet address is set to in the server configuration; see your Person document, ‘Basics’ page, ‘Internet address:’. as noted in another response, your internet address may be ‘picked up’ from this setting. if this setting is blank, then your address may be formed using the first entry in the ‘User name:’ setting.
if everything in the Person document looks O.K., check you client’s location document to see if the ‘Send outgoing mail:’ setting on the ‘Mail’ page is ‘directly to Internet’. or ‘through Domino Server’. if you’re sending mail directly to the internet from the client, then you’re seeing a bug which i thought was fixed.
if you’re sending mail through a domino server, then check your server’s configuration document: MIME page, Advanced tab, Advanced Outbound Message Options tab – if the ‘Internet Mail server sends Notes private items in messages:’ settng is ‘Enabled’, set it to ‘Disabled’ and try again.
your hierarchical notes name is probably being preserved in the outbound internet message in an ‘x-notes-item’ header (which is what domino sends when ‘Internet Mail server sends Notes private items in messages:’ is ‘Enabled’). when the receiving domino server accepts the message, it maps the ‘x-notes-item’ containing your notes From address to the ‘From’ item.
Subject: RE: Replying notes - notes mail over the internet strange reply address
Hi Paul…
I am having this exact problem with only one user. A Name change procedure was apply to her account that finish properlly. After that she could not email ccount on AOL servers, to solve that I sign the user email database with the server ID and that seems to solve that issue. But when ever the user email clients that are running Lotus Notes Servers, if they try to replay, the replay address is in a similar way as explain on the original postings…
I check all the configurations settings sugested and they are all OK…