Reply to All does not work in one specific mail database

HCL Domino Domino Forum
1

We are using the Notes 8.5 mail template, running the 8.5 client on Win XP.

I have a user that cannot Reply to All. This occurs on 95% of his messages, whether they are internal or Internet.

If I open this person’s mail file from my computer (running the exact same configuration) and try to Reply to All, it does not work either. If I then copy and paste that message into MY e-mail file, the Reply to All functionality works as expected. If he opens that message in MY mail file, it works also.

So… it is obviously a database specific problem relating to his mail database.

Now here’s a wrench to throw in… if I open HIS file using a 6.5.5 client, it WORKS?! So this issue only appears to be happening on his mail file for anyone that is running the 8.5 client.

Any input would be greatly appreciated. Thanks,

Disgruntled Notes Admin

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Subject: FOUND CAUSE: Reply to All does not work in one specific mail database

This issue is being caused by the user’s custom signature. In More\Preferences, if I check ‘Automatically append a signature to the bottom of my outgoing e-mail messages’, the issue is experienced regardless of what is in the signature field. I deleted the signature all-together, but still left the box checked. The issue still existing. I completely unchecked the box, and the issue disappeared.

I tested this on multiple mail files and the same issue was experienced on all of them. It seems like any Notes 8.5 client, running against a Notes 8.5 mail database, will not Reply to All if a signature is automatically appended to messages.

Also, if I use Tools\Debug LotusScript and step through the code that runs when a Reply form is created, it works just fine (the signature is properly applied and the Reply to All works as well).

Is anyone else experiencing issues with automatically appending signatures to their e-mail messages in an 8.5 mail file running the 8.5 client??

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Subject: please provide a copy of the db and we’ll investigate.

or the signature if you are sure it is the signature.

Please make sure the db is not encrypted.

Thanks.

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Subject: Found SOLUTION: Reply to All does not work in one specific mail database

I had some custom LotusScript code in the Entering and Exiting events in the EnterSendTo field on the Reply form(s). Once I removed the custom code, the Reply to All works as expected.

I also have this same exact custom code in the Entering and Exiting events of the EnterCopyTo, EnterBlindCopyTo and Subject fields, none of which seem to phase the Reply to All.

So this issue is: if you have LotusScript custom code in the Entering or Exiting events in the EnterSendTo field on the Reply form(s), and you have a signature automatically inserted into your messages, the Reply to All does not work (it only replies to original sender).