Reply is cluttered with crap

HCL Domino Domino Forum
1

Not sure if this is the 8 client or the 8 mail template, but when we reply to a customer’s reply to our mail, the pretty blue tables for From, To, Date and Subject turn into a screen full of ASCII characters as shown below. Actually lost business from one customer who thought our email was too hard to read. Any thoughts?

|------------>

| From: |

|------------>

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|“Blow, Joe” Joe.Blow@customer.com |

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|------------>

| To: |

|------------>

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|me@mycompany.com |

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|------------>

| Date: |

|------------>

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|12/19/2008 03:15 PM |

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|------------>

| Subject: |

|------------>

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|RE: cluttered email replies: |

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2

Subject: location setting, rich text vs MIME

I found a setting for location documents…it’s default is for notes rich text. When it is set that way, I can reproduce. It appears that is default on notes client install. Change to MIME, and the problem is solved.

3

Subject: Contact Ben Langhinrichs

You should contact Ben Langhinrichs via Genii Software | WebLog and he may be able to help. He is looking for beta testers of iFidelity which gets over these types of issues.