I have a single user whose ‘reply’ email address is showing the heirarchial name ‘User Name/Organization@domain.com’ when sending out to any internet account. All other email addresses are working correctly. The global domain doc is set up correctly.
I’ve checked the location document, person document, and the ‘This Mail File Belongs To’ option in the mail file, and all is correct. The correct email address is entered in the location document, and person document fields.
Whether I send from the Notes client or web browser it results in the same problem.
I checked the ID properties and found the properly formatted username@domain.com listed in the internet address field.
I tried sending an email with another user’s ID file in that users’s mail account and the email that gets delivered shows the proper email address ‘username@domain.com’ with the additional ‘sent by username2@domain.com’. So the email address shows up correctly if sent by a different user.
Lastly, in the forum I have read some problems where they are sending to another company running Notes. This problem exists whether sending to another external Notes mail server or non-Notes mail server.
Any ideas how to fix this?